General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23580 Views
  • 0 replies
  • 8 likes

Add a line discount after first bill only?

Hello, I just recieved my first bill and I can see my device discount but I'm not seeing a discount for my "add a line". The discount was for the $10 off the $45 plan (for a total of $35 per month). I called in and was told the discount will be on th...

Cant find number

Hi, I need the fraud line number to contact Mark at a certain extension because the number I was given was wrong. I cannot acces my account online for no reason at all.

jireland by I'm a participant level 1
  • 418 Views
  • 1 replies
  • 0 likes

Delivery driver's calls go straight to voicemail

Hi, When the delivery driver from Save on Foods calls to notify me that she has arrived my phone doesn't ring. It goes directly to voicemail. The call also isn't listed in the call history. I am in unable to call her back. It only happens with Save o...

Camp0634 by I'm a participant level 1
  • 563 Views
  • 2 replies
  • 0 likes

Bill

How long will I have to be paying monthly bill of $50?I was told after three month that I'm free to use the line within having to pay huge fees monthly. if I'm no longer interested in the sim, how do I deactivate the sim?

Valentinaak by I'm a participant level 2
  • 526 Views
  • 1 replies
  • 0 likes

How do I .

Let you know that you should leave this bag of crepe company and either pick one with support or bargain services. It literally makes no sense to stay with Fido, they market as being cheap or something but it's full price with cut rate service. How c...

Notfan by I'm a participant level 1
  • 578 Views
  • 1 replies
  • 0 likes