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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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What's included in the $10 talk and text plan?

I have the $10 Talk & Text plan. However I can't remember how many minutes and how many texts are included in this plan. Since this plan is not listed on your website (I guess because it's some kind of legacy/grandfathered offer?), where can I find t...

WordNerd by I'm a Participant Level 2
  • 642 Views
  • 3 replies
  • 0 likes

Resolved! add a line

i wanna add a line  with a new phone, but i cant do it online

Aaron01 by I'm a Participant Level 1
  • 2252 Views
  • 5 replies
  • 0 likes

Does timing matter when switching plans?

Hello, My billing date is August 4. Does it matter when I switch plans? For example, if I wanted to switch from the $60 plan to the $50 plan. Should I switch on August 3? I read about the pro-rated plan fees. So if I switch mid-month, will I be charg...

aircushion by I'm a Participant Level 3
  • 299 Views
  • 1 replies
  • 0 likes

my phone stopped being able to send text

my phone will not send a text message. I have done everything up to resettng my phone  and it still doesn't work I receive texts with no issues i just can't reply.

PL9 by I'm a Participant Level 1
  • 275 Views
  • 1 replies
  • 0 likes