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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23723 Views
  • 0 replies
  • 8 likes

Refund after final bill

Hi there I have a negative balance on my final bill after closing the account. I have already read other posts. Some says the refund is sent by cheque to the same address that I have on the account in 1-3 weeks after the final bill is issued, and som...

aasdfgga21 by I'm a participant level 1
  • 628 Views
  • 2 replies
  • 0 likes

was promised a phone but the phone isn't in selection

So I was talking to fido through the live chat because I wanted to change providers due to getting a better deal and when I went to do that they offered me this deal, get more gigs and add a new line with a new phone for my wife for $0 down. We went ...

kentstevens by I'm a participant level 1
  • 626 Views
  • 1 replies
  • 0 likes

Resolved! Message not sent

Messages aren’t sent to Canada numbers, but sent to international numbers. I receive message not delivered messages in text messages. Was working just fine some hrs ago. What’s the problem? My phone is iphone12.

sant7 by I'm a participant level 1
  • 2125 Views
  • 3 replies
  • 0 likes

Dot your i's and cross your t's

Hey Loyal customers of Fido.  I've  been with Fido for 13 years and my bills have always been paid on time. I added a second line with 1000 international minutes for my parents. My first line has 1000 international minutes and it never expires.   So ...

HARINDERPB by I'm a participant level 1
  • 640 Views
  • 0 replies
  • 1 likes