General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Resolved! Too high mobile bill

I recently moved from USA to canada. In USA I used to join my companies(citi bank) conference call through a toll free number.   In canada also I used same number but it charged me heavily and i got a bill of CAD 825.   I was not aware that its ...

No notification of shipment

I ordered Ipad 8th gen for my third line on July 23,2021 but still waiting for notification for shipment. After 2 days from ordering got an email that my new number is activated ,then after 5 days I received an email for add on protection device. Tod...

maxine29 by I'm a participant level 2
  • 3 replies

Contacting Office of President

@FidoSaad @FidoValerie    I am looking to write a formal Letter to Stephane Deland, VP Customer Care. What address shoudl i send the physical letter (not an email) to?   December 2021 will mark 20 years (yes 2 decades!) of uninterrupted loyalty towar...

JohnShriki by I'm a participant level 1
  • 2 replies

Resolved! Missing $45 Setup Service Fee Credit

I activated a new plan back in March at a kiosk and was assured multiple times by the agent there that the $45 setup fee would be credited back to me within 2-3 months, and she even showed me her entering the promotional code during the activation wh...

k1215 by I'm a participant level 1
  • 1 replies

Cannot call back Winback team to accept offer

Hi, So I got a call from the Winback team on 21st June and was offered a deal for 2 lines with 2 phones. But I did not accept the offer on the spot, so the Winback Agent told me to call back to accept it once I decide. Although I called after a few h...

NewUser11 by I'm a participant level 1
  • 1 replies