General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23770 Views
  • 0 replies
  • 8 likes

Payment

I'm Jash Bhagatji. I'm using Fido for more than 2 months now. I'm using the 10GB/ month plan for $54 including tax. I've made the payments for the 2 months of $54. However, for the 3rd month it shows that I have to make a payment of $77.28I haven't c...

Jash_18 by I'm a participant level 1
  • 500 Views
  • 1 replies
  • 0 likes

Order confirmation

Hi, I've just purchase new phone and new plan under my existing Fido account.All order process seems went ok, and i was able to print out the service agreement as well.I've checked the two of agreement checked boxes and clicked on the submit order.Do...

hchl77 by I'm a contributor level 1
  • 1263 Views
  • 2 replies
  • 1 likes

AirPod upgrade hell

Ordered an upgrade device through fido.ca earlier this week. Was sent an email instructing me to go to a Fido store to pick up AirPods via the $2.50/month deal. First store tells me that they can't do the add-on because I didn't do the upgrade in-sto...

c95 by I'm a contributor level 1
  • 1019 Views
  • 1 replies
  • 0 likes

Billing and Taxes

I am a recently new Fido customer living in Alberta. Today I was emailed my first bill for the amount of $114.06. The amount is conflicting with the information given to me by an agent at The Mobility Store and also a Fido customer service rep who I ...

JLH302 by I'm a participant level 1
  • 812 Views
  • 1 replies
  • 0 likes