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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24160 Views
  • 0 replies
  • 8 likes

Resolved! Text messages travelling up north

Hello.I've been travelling up in Northern Nunavut in Pond Inlet.  My phone picked up the local network here and calls and data have worked great.  I have noticed that plain text messages don't seem to come in time though.  Occasionally they come a fe...

BBBB123 by I'm a participant level 1
  • 1055 Views
  • 1 replies
  • 0 likes

Resolved! Bad experience

Hi,I’ve been with Fido now for over 8 years. I always pay my bills on time and would consider myself to be a good customer for Fido to have.i recently was considering upgrading my iPhone 6 to an iPhone X; unfortunately to be able to do this and get t...

dtibar by I'm a contributor level 1
  • 15277 Views
  • 21 replies
  • 2 likes

Voicemail

Hello, I am receiving voicemail messages direct into my inbox without the phone ringing or showing a number called from. Is there a way to stop this or should I deactivate my voicemail? If so how would I do so? The voice mail is always in Chinese and...

Dabmedia by I'm a participant level 3
  • 4534 Views
  • 6 replies
  • 0 likes

Resolved! Moved

I have moved  and have now been getting charged with roaming charges and had Telus cut my phone off for a month.  I don't  get it. I have tried to change my number online and it tells me there are no available numbers in my new area so what am l to d...

LDC66 by I'm a participant level 2
  • 2594 Views
  • 3 replies
  • 0 likes

Resolved! International Roaming

HelloWhile I am travelling to Asian Countries, I just need the flow of text messages to be on.  Will receiving a text message (usually PIN for Financial Transactions) incur any International Roaming charges on my mobile.Curently, I have PostPaid serv...

FTJ by I'm a participant level 1
  • 4915 Views
  • 5 replies
  • 0 likes