General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23566 Views
  • 0 replies
  • 8 likes

Wrong Number was Ported

I recently had Rogers as my service provider, but now I have switched to Fido under my dad's account. I called Fido to transfer (port in) the rogers number over to fido and replace my temporary fido number, but the fido representative made a mistake....

minzah by I'm a participant level 1
  • 748 Views
  • 2 replies
  • 0 likes

Issues with Support - Can not get a hold of anyone

Hi Everyone , I have been trying to reach a live agent for the past 6+ hours and have had no luck. I was able to get someone in sales but told me that only customer care could help and have been  I would also like to point out that when I tried to do...

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kelzos by I'm a participant level 3
  • 663 Views
  • 1 replies
  • 0 likes

Resolved! Fido RBC bill payment

I have paid my Fido bill using RBC Bank account and paid to payee FIDO.It is still not reflected in my Fido account. Please help.

Complaint

I have been severely harassed over the phone trying to get a deal that another carrier had, and i had to wait 2 hours on the phone spoke to several people and even a very rude supervisor who didn't want to help me in any way and was so rude that i fi...

Sadiaqavi5 by I'm a participant level 1
  • 710 Views
  • 2 replies
  • 0 likes

Resolved! voicemail rings

how do I change the number of rings before my device goes to VM (it's a ZTE home phone)?  I see where others have been told to contact customer service but when I try that I end up with 'AskJack' which can't provide a solution

gh11 by I'm a participant level 2
  • 773 Views
  • 2 replies
  • 0 likes