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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24076 Views
  • 0 replies
  • 8 likes

Resolved! service fee that i wasn't told about

Hello I am a new immigrant and i went to buy a prepaidsim card at rogers store, I ve chosen the plan of 40dollars that i saw on the net in rogers website. the person working there proposed the fido 38$ plan. so i said ok. now to my surprise i see the...

Amelia3 by I'm a participant level 1
  • 653 Views
  • 1 replies
  • 0 likes

Resolved! Bill Summary

Hello,How can I obtain a full year of my bill summaries?Thx in advanced,Liii

Liii by I'm a participant level 1
  • 1308 Views
  • 2 replies
  • 0 likes

I ordered my phone over a month ago

Hello, I ordered a CPO iPhone 13 December 26th through livechat they said I could receive a confirmation email of my order I didn't receive anything. I contacted Fido 3 times, called the verification line.. everyone said it is all good and that it's ...

HannahM993 by I'm a participant level 1
  • 2200 Views
  • 4 replies
  • 0 likes

Resolved! Automatic Payments and FIDO Paper Statements

Currently I,1. Receive PAPER statements (a must - do NOT want to change this)2. PAY bill MANUALLY online   Q1:  If I choose AUTOMATIC Payment by credit card - how are future Fido Bills sent - paper mail or email only?Q2.  If bills change to email, ho...

JacquiA by I'm a participant level 2
  • 1270 Views
  • 2 replies
  • 0 likes

Resolved! Fido Roam Price Increase?

I started my service a little over a year ago with Fido. One of the main reasons was that I liked their Roam Like Home option @ $5.00 per day and billing of up to 10 days per month only. Total $50.00 per month.   With Fido's new pricing policies it i...

3699 by I'm a participant level 2
  • 22521 Views
  • 31 replies
  • 2 likes