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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23566 Views
  • 0 replies
  • 8 likes

Resolved! Add a new mobile line to my account

Hi. Is it possible to do online - 1) add new mobile account retaining the same number, currently in Bell? 2) any on-going promos for such? Ex. 10% discount for 2nd or more lines? Thanks!

Nia1 by I'm a participant level 1
  • 3990 Views
  • 3 replies
  • 0 likes

Resolved! Billing discrepancy

I am new to fido, and so far I have been victim of billing errors from accounting team at Fido. For these issues I have contacted chat support (more than 3 times with 99 people waiting in front of me).  Also have asked for an Email address to reach s...

Vishvesh by I'm a participant level 1
  • 858 Views
  • 2 replies
  • 1 likes

In-store delivery issues?

Hi, I switched to Fido and got an iPhone 12. They said if I picked it up at the store, I could get it in 1-2 business days. Now, it’s been 2 weeks and I have had no contact from Fido at all.  Has as anyone else had this issue? I’m thinking of just ca...

InvisibleHat by I'm a participant level 3
  • 840 Views
  • 4 replies
  • 0 likes