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Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Email & Purchase proof 2

It turned out that when I first started with Fido in the store, the staff input my email address incorrectly. So if the IT don't correct that at their back system, I will never receive the purchase proof by email. Few agents in the customer service c...

HR12 by I'm a Participant Level 2
  • 308 Views
  • 1 replies
  • 0 likes

Resolved! MMS Issues

I seem to be having issues with sending and receiving MMS messages. Is anyone on here experiencing this as well?

wsmitty7 by I'm a Participant Level 1
  • 535 Views
  • 2 replies
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human service is worse than AI now??

Firstly, I will not complain the function called "ASKJack" never solve my problem, and always has a technical issue. I have complain about one of your chatbox employee, named Donna. She helped my to get my phone a suspension, and FORGET to cancel my ...

louis131 by I'm a Participant Level 1
  • 328 Views
  • 1 replies
  • 0 likes

How to file a complaint billing issue

Fido are charging me for the phone that i returned and was confirmed on the other end that they already have it ,My bill rn is $1400 .The other agent advised me to pay only the monthly bill .. which i did now they are charging me late payment fees be...

JannineMejia by I'm a Participant Level 1
  • 437 Views
  • 1 replies
  • 0 likes