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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Fido Billing Complaint

Good day: I am a long-time customer of Fido, I recently moved my mobile service on one of my two lines to another carrier. However, I am quite dissatisfied with the service provided thus far. I have spoken to the customer service team and escalated t...

a10khan1 by I'm a Participant Level 2
  • 471 Views
  • 2 replies
  • 0 likes

Account Suspension

Hi, I am traveling outside Canada for a couple months, and thus want to suspend my account temporarily. I tried to reach out to an agent through online chat, but never get response, and I am wondering if someone could PM me on how to get this done? T...

KatyZhao by I'm a Participant Level 2
  • 266 Views
  • 1 replies
  • 0 likes

Pay more money

Hi, I just realized that I accidentally pay more money for my bill. The problem is that I don't use this number anymore? Can I get my money back? Please let me know whatever way. Thanks in advance

ZhiyuWhite by I'm a Participant Level 1
  • 250 Views
  • 1 replies
  • 0 likes