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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Upgrading of phone delay
I ordered a samsung phone on Sep 17th through upgrade my device program. I payed for the downpayment and upgrading of my current plan. but still I have not got any further update regarding the phone I ordered. it says you have phone in order and is ...
Seeking Offers with better plans
I was a Fido customer for many years and I left to use Telus as they offered me better deal coupl eof year before. Then, I decided to get back to Fido with a better plan but it was valid only for a year. Right now, the plans that I have on both my li...
Received calls from Fido winback everyday but failed to connect
Hello,I recently switched one of my numbers from Fido to another company. Since then I started to receive calls from 1(833)425-2387 every day. I searched up that number and it appears to be Fido winback. However, every time I picked up the call it ei...
Resolved! Cancellation
Hello,I have already owned a service to keep my number and plan. However, because of COVID-19, I don’t know when I will go back to Canada. I’m in my country now and I want to Cancel my account.
How can I file an official complaint?
I have some problems with my billing cycle and the extra 5 hours of data sessions.Tried to talked to 3 live chat agents, everyone is telling my different information. The first two agents advised me to go to the Fido store and show the staff my proof...
