Get Started
Get the most out of your community experience
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Text from +4745, however my bill credits have not been added.
I've been a Fido customer in Toronto / Ontario for approximately three months and received a loyalty offer from Fido; however, even if I click the link multiple times, nothing happens. It just directs me back to my account. Seven days ago, I rece...
Can’t reach a human at Fido
I have been with with Fido since 2008. The past 2 years I have noticed it's been very frustrating when I call for an issue that's not on any of faq I spend days to track an agent to get it resolved. I have spent 3 days trying to payoff the balanc...
Resolved! Refer a Friend Offer Fail
On December 28, 2021, via Live Chat with a Fido agent, I signed up for a new mobile account with Fido. The agent advised that the steps I took were the correct signup process in order for both the referrer and myself as the referee to be eligible to ...
Fido Xtra Redemption
How do you Redemption a 50$ Doordash Voucher? Help me please
I never receive the chat history
Hello, After I ended the chat, I added my email to get the chat history, but I never received it. I tried more than 5 times and tried different email addresses, but it didn't work. Some specialists ended the chat during conversation because they di...
