General Support
Our place for general support posts about Fido.
Showing results for 
Search instead for 
Did you mean: 


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Device Balance

Why is my device Balance not available in the mobile app?  It used to be under the phone tab but not there anymore. I do not like having to leave the mobile app and go to web account to access this info. 

Robycat66 by I'm a Participant Level 1
  • 1 replies

Useless long-distance voucher

I don't have a long-distance plan, so I bought a Fido voucher. There's a pin number, but no number to call to enter it. After hours of searching the Fido site and getting frustrating non-answers from customer "service", I've gotten nowhere. Customer ...

Feral1 by I'm a Participant Level 3
  • 6 replies

Resolved! Wrong Billing 3rd time for a phone suspended.

I have 3 phones from Fido. I suspended two lines for 6 months and agreed to pay the suspension fee which is 7 dollar per month.Every month (this is the 3rd time) Fido is showing the phone is suspended but charging me $84.38 regardless.  As soon as tu...