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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
No Tracking Number after Place Order for Phone
I placed a order for a new phone and opened my account on the 22th, it has now been 6 days and I have not received any order confirmation or tracking number. I have tried to connect with support but never connected. Can anyone advice me how to contac...
wifi calling
i get an error saying my device is not supported. i have a galaxy s10+ and was told by support before ordering my plan that it would work with my device. what do I do? i live in a dead zone so require wifi calling for any plan, i dont want to cancel ...
Cyber week deals gone wrong
On Nov 25th at 900 Dufferin St, Toronto ON I was told by a Fido employee I qualified as an existing customer (4+years standing) and that I could get a $35 plan with 20gb. At the kiosk, they told me I had to call Fido. After three days of trying to ca...
Suspension of phone plan services
Hi, I have been trying to reach Fido support through call and live chat but no luck. I know that it is possible as a friend suggested I do this - Fido allows you to suspend your service temporarily for $7/month Please help me with this. I have been ...
Upgrading My plan
I have tried upgrading my plan, but even if I proceed in the portal it doesn't activate, I am trying to call the helpline and you know the waiting time, I have been waiting for an hour and still need to wait for a couple more. why the waiting time is...
