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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Dame complaint

I have now been waiting gand on this call for over 45 minutes I was transferred to a supervisor and now waiting another 30 minutes what nonsense 2021 a new cell company 

DMeredith by I'm a Participant Level 2
  • 244 Views
  • 1 replies
  • 0 likes

FIDO is a ripoff - Data top up

Back in November 2019 I was travelling for work. I ran out of data, so I did a $20 top up. I immediately cancelled it so it would be a one month top up. I received a message saying that they received my cancel text. HOWEVER I missed the part where yo...

Adrian5 by I'm a Participant Level 1
  • 375 Views
  • 1 replies
  • 0 likes

number porting

its been 24 hours after porting my number and still cant use my number, is there any way to resolve this?

sonnyecdao03 by I'm a Participant Level 1
  • 215 Views
  • 1 replies
  • 0 likes

Praise for a Virtual Assistant named Ashley

This is  overdue shout out but still deserving of one. It is impossible to find an actual customer service email address. Hence, I have to leave my praise here. I hope it gets to the right person.   To Management:   I chatted with Ashley on Nov 11, 2...

SY1234AP by I'm a Participant Level 1
  • 350 Views
  • 1 replies
  • 1 likes