General Support
Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23767 Views
  • 0 replies
  • 8 likes

Bill credit of $100 pending for too long

This is with respect to my concern regarding applying promised bill credit of the remaining $ 100 for my new BYOD Fido mobile plan. Per the plan's terms and conditions, this credit was supposed to be credited to my bill a few months back. Since then ...

Prasunjha by I'm a participant level 2
  • 1059 Views
  • 3 replies
  • 0 likes

Feedback for customer service

On July 11th,  I contacted Fido customer services, gurjeet helped me and it was amazing experience  !! Fast service , respond and also really friendly as well. I want to appreciate Gurjeet's customer service! I was so frustrated but Gurjeet helped me...

Jerryh0ng by I'm a participant level 2
  • 648 Views
  • 2 replies
  • 0 likes

Resolved! Delete my account

Hi I am no longer a customer and already cleared all my payments and everything back in 2021. it says online that my account is cancelled, so how do i delete my account?  This is weird that i am still getting badges and even on my credit applications...

Khushboo by I'm a participant level 2
  • 1432 Views
  • 1 replies
  • 0 likes

Unable to receive OTP from amazon

Hi, I am unable to receive OTP from amazon or any message from Amazon. I called their support and they told me to ask Fido if you blocked msg from Amazon. Please help me, thank you 

IronArrow by I'm a participant level 1
  • 997 Views
  • 2 replies
  • 1 likes