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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24007 Views
  • 0 replies
  • 8 likes

Resolved! Scam alert

I received this message this week.it is a Scam.  The url address at the bottom looks legitimate.(I removed the dots of the url)  Nous, chez Fido, nous apprécions la fidélité de nos clients. On vous offre une récompense de $65: interac fido-recompense...

Edu-Mtl by I'm a participant level 3
  • 1903 Views
  • 3 replies
  • 1 likes

get a refund

Hello, how are you?I paid my latest fee on Jenuary, and I'd canceled my account. I paid one month fee but I didn't use all of my data and etc... so I want to get a refund my rest fee. Can i get it back on my card??I've paid to my credit card.

hoo1 by I'm a participant level 1
  • 6284 Views
  • 4 replies
  • 0 likes

Resolved! Charged after wifi calling

I recently travelled outside of Canada. My phone was on airplane mode the whole time and I made phone calls via wifi calling on my iPhone. Then Fido charged me for international roaming for those days I made calls. Could anybody explain how this was ...

KM79 by I'm a participant level 1
  • 1170 Views
  • 1 replies
  • 0 likes

Resolved! Haven't received iPhone ordered a month ago

I ordered a pre-owned iPhone 1 month ago and have not received any updates till now. I called customer care 2 times but they had no update. I don't know why they don't have the phone in stock since last month. They had it in stock when I ordered the ...

Daman05 by I'm a participant level 1
  • 2550 Views
  • 8 replies
  • 0 likes

Usim card delivery issue

I still haven't get my usim even my account was already opend in Sep.12th. There must be some delivery issue!It is very uncomfortable that I can't use my phone! Over a week! Is there any other way that you could help??? Such as I can get usim right a...

YEWON by I'm a participant level 2
  • 684 Views
  • 1 replies
  • 0 likes