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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23679 Views
  • 0 replies
  • 8 likes

Resolved! No data or emergency alert last night

Anybody else have no data starting at about 6 pm last night? Tried calling Fido but message said over an hour wait time?  I have it this morning but was a challenge as I also had no Wifi due to power outage. Also, I didn't get the emergency alert iss...

Na10 by I'm a contributor level 2
  • 675 Views
  • 1 replies
  • 0 likes

Resolved! Refund for overpayment

Hi! Does fido automatically send a refund cheque for overpayment or do i need to send a request for that? I have a negative balance on my final bill, so i would like to ask for a refund. Thank you!

opao20 by I'm a participant level 2
  • 3334 Views
  • 6 replies
  • 0 likes

Resolved! My account has been cancelled

Hello, I'm the one who used the fido mobile plan. My fido account has been cancelled because I didn't pay the balance of $400 just because I was back in my home country but I forgot to stop my plan so I didn't stop the plan. That's why I had $400 of ...

HYEONJINKIM by I'm a participant level 1
  • 2100 Views
  • 3 replies
  • 0 likes

FaceTime details

Is there a way to view all FaceTimes that I've had during last month, besides directly on my phone? 

PaulMAdams by I'm a participant level 3
  • 1094 Views
  • 3 replies
  • 0 likes