Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Flagged for fraud
Hey everyone. I tried to order a new phone and get set up with fido last Thursday. Today I call and inquire of the shipping details, only to be told my entire thing was canceled due to fraud. I'm very upset, my current phone is broken. I called the f...
bill after cancellation
Hi, On October 31, I went to BestBuy to set up a plan with Fido on my new phone.The specialist guy at BestBuy was able to set up a Fido account under my name, but couldn't proceed to the next step.He then ended up cancelling my plan right away. I did...
Email problem with VPN
I am using the VPN IPVanish with wireguard protocol. When I connect to the internet using the VPN I cannot send mail. Reciving mail is fine. When I turn off the VPN email can send and receive fine. Can anyone explain why I cannot send email through t...
Ridiculous Winback department and customer service
I was a Fido customer for 5 years and it's my first phone service company I've ever used. No promotion and 3 times services break down of entire Canada. Life's not easy for these days with paying extremely high phone bills. So I decided ask for disco...
Resolved! Charged $400 for long distance calls
I am 80 years old and my wife and I have cell phone for emergencies. I was charged $400 in long distance calls made to Antigua, Morocco, Guatemala and the Dominican Republic that I did not make. We have never called those countries and we certainly ...
