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Suspension of phone plan services

I'm a participant level 1
I'm a participant level 1



I have been trying to reach Fido support through call and live chat but no luck.


I know that it is possible as a friend suggested I do this - Fido allows you to suspend your service temporarily for $7/month


Please help me with this. I have been trying to get support for a while now with no success.




Senior MVP Senior MVP
Senior MVP

Hello VinayCh,


  Welcome to the community!


  Fido does offer a temporary suspension for its services. You should note that if you are currently finanacing a device, those payments would continue.


  I understand you have already attempted to contact customer service. However, you should note that this forum is community-driven and not intended as a venue for customer services. In order to request a temporary suspension, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.


Hope this helps 😀