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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Double billing for phone calls

I received a double bill from Fido. I was paying 2 mobile charges to my existing account. We have separated our account to pay for each charge with different credits. So a new account has been created.The mobile charge was charged from January 1st to...

Grace_Choi by I'm a Contributor Level 2
  • 1383 Views
  • 6 replies
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charged extra for international calls

i got charged $464 per month so international calls. i had a plan of $55 per month which includes 1000 min. international. i was not informed that they are not providing this deal deal anymore and got charged $410 extra for one month

Navunav01 by I'm a Participant Level 1
  • 323 Views
  • 1 replies
  • 0 likes

Resolved! Phone Being Sent to Wrong Address

Hi there, I just ordered a new phone for the Black Friday sale and it's being shipped to my old address as I just moved. I called customer service and they told me that they can't modify the shipping address until the phone has actually shipped and I...

joejoe123 by I'm a Participant Level 2
  • 1268 Views
  • 5 replies
  • 0 likes

Great service

customer service was able to helped me with my concern, and what amazes me he was able to offer a better deal out of my current plan

Marifeflores by I'm a Participant Level 1
  • 297 Views
  • 1 replies
  • 1 likes

Resolved! Reactivate temporary Fido Mobile service from Abroad

Hi, I am currently abroad and would like to reactivate my existing temporary suspension plan. Support at the earliest would be much helpful! Is there any way I could contact Fido customer care directly from abroad? Thank you for your help. Best,Akank...

A-Mohapatra by I'm a Participant Level 2
  • 496 Views
  • 1 replies
  • 0 likes