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How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Can't receive 2FA pins through SMS
I am having this same issue as the others that's on this forum. I read through some of the similar issues here and gave it a week and still can't receive 2FA pin from a few banks etc. I tried to call the hotline several times and only to listen to th...
very bad experience being a new comer in the country
I came to Canada 4 months back . My friend here suggested me to take fido as a new connection.i have two numbers registered with fido. i had started an add on package of $5 (international calling) on one of the number to call my home town back for wh...
Fraud
I ordered a phone online via ask jack. I was offered a couple discounts and deals. My credit card was charged. Three days later I have yet to receive any confirmation. I then call and a rep confirmed my account wasn't validated. However I validated i...
Resolved! Cancelled Account. Awaiting refund for 3 months
My refund is due since October. They said I will get the refund in November. In November they said I will get it in Dec. In Dec the rep said it was sent on November to my preauthorized credit card so check with the bank. I checked my statement never ...
Resolved! Does Fido Roam apply when receiving SMS from Canada while outside Canada?
I go overseas for at least a year and plan to keep my number with Fido to receive SMS messages such as bank security codes.If I do not use calls or data, I expect Fido Roam will not be applied.However, when I contacted customer service, they said Fid...
