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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! 855$ bill for one month

Worst experience with fido i used to call US i had long distance 1000 Minutes still they sent me bill of $855 i am trying to call they they are unavailable 

Indersidhu62 by I'm a Participant Level 1
  • 388 Views
  • 1 replies
  • 1 likes

Resolved! fido not honoring discount I signed up for

Moved to fido back in December on a $45.00 plan with $10.00 off for 24 months. A few days later there was an add a line offer on my fido account for a $45.00 plan with 7 gb, also with $10.00 off for 24 months. So I signed up online for my grandaughte...

agarn by I'm a Participant Level 3
  • 907 Views
  • 3 replies
  • 0 likes

Resolved! New sim card (prepaid)

Hello,   I am already a customer of Fido as I have an active prepaid sim card. My old phone is broken and I just bought a new phone and I want to use the new phone with the same account, number and prepaid plan.   I went to a Fido Store to buy a new ...

FidoUserTran by I'm a Participant Level 1
  • 28045 Views
  • 43 replies
  • 1 likes

Resolved! “WANG" not allowed as a valid last name

Hi there, I recently moved my service from Rogers to Fido.  I am puzzled to find out that "WANG" is somehow not accepted as a valid last name for call display. WAN or WANGG would work.  I tried a couple solution specialists and they also couldn't tel...

Ludwig by I'm a Participant Level 3
  • 638 Views
  • 2 replies
  • 0 likes