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Call and delivery wait time

I'm a Participant Level 1
I'm a Participant Level 1



So today I decided to call customer services. And waited on the line for 2Hrs 37minutes and nobody answered. I decided to hang up and call it a day. The wait time for customer service is unacceptable. I also ordered a phone on the 6th of January and today 12 days later the phone has not been shipped yet.... 


Is this normal?


If an admin reads this please dont tell me wait times because of Covid and Omicron are longer.


Thank you


Hello @Joekhalil89 , as a matter of fact wait times are longer because of covid as there's so many people off work sick with covid. It's putting a strain on everything. May I recommend contacting fidosolutions on Twitter with a dm and open a conversation that can be had more comfortably without sitting on the phone for long periods of time? I am the worst person at waiting on a phone for anything. Social media support saves my sanity. Hope that gives you another avenue to pursue. Better days ahead. Cheers