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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Cannot send text messages but can receive texts

Every time I send a text message either it fails with a orange triangle and says cannot send. I have to retry sending maybe two or three times before it goes through. I've tried sending with Wi-Fi on with LTE on to see if it would help but normally m...

eagan by I'm a Participant Level 2
  • 843 Views
  • 3 replies
  • 0 likes

Data slowdown in Newboro Ontario area

There is a daily data download rate pattern in the Newboro Ontario over LTE service.  The early mornining service is fine, then it suddenly drops off about 7:45 AM, to about 0.5 mps download, 0.4 mps upload.  That rate cannot even support streaming a...

dpmclaren by I'm a Participant Level 2
  • 301 Views
  • 1 replies
  • 0 likes

Lynn Canyon No Internet

I visited Lynn Canyon today and Fido had no LTE data. Internet just work work. I did so coverage and network bars on my phone was 2-3 bars. But no internet. I wonder why? Was there an outage? @fido please can you fix this? Internet helps me pay for p...

Parag_Shah by I'm a Participant Level 1
  • 616 Views
  • 1 replies
  • 0 likes

Set up service fee

I purchased a byop plan onlin through fido.ca directly, and received a email of charging with the set up service fee. Will i get that service fee refunded once i actually acitvated the sim in my phone?please email me to let me know whether this fee w...

Cindy00 by I'm a Participant Level 3
  • 927 Views
  • 6 replies
  • 0 likes

Overcharge and no customer service

I had a surprise on my bill with an overcharge, so I decided to call customer service at 20h30, I spoke to an agent and she put me on hold to "see what she can do" . It is know 21:40 and I'm positive that I'm on hold when the agent left home and forg...

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Dovakhina by I'm a Participant Level 1
  • 266 Views
  • 1 replies
  • 0 likes