Showing results for 
Search instead for 
Did you mean: 

Live chat not working - "Outside business hours"

I'm a Participant Level 1
I'm a Participant Level 1

Anyone getting this issue? 
Logged in at normal business hours trying to access the live chat and have been receiving this message for a week (January 2023)

"Thanks for contacting us. Sorry, but you’ve reached us outside of our regular business hours. Please try again later."

Using Chrome. 


I'm a Participant Level 1
I'm a Participant Level 1

getting the same message today. 

Located in Ontario.  Trying to reach home internet. Tried from 3pm and still same message a couple of hours later


Hey @tiffanywtlee !

Welcome to the Community. Smiley 


Sorry to learn you've been experiencing this on Live Chat.


It would be really helpful if you could kindly answer a few questions so that we can forward them to our Support Team :

- Which province are you located in?

- What department were you trying to reach (Home Internet, Mobile, Tech Support...)?

- Could you please provide us with an example of date and time when this happened? 


Thanks a lot. We'll be looking into it!