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Live chat not working - "Outside business hours"

tiffanywtlee
I'm a Participant Level 1
I'm a Participant Level 1

Anyone getting this issue? 
Logged in at normal business hours trying to access the live chat and have been receiving this message for a week (January 2023)

"Thanks for contacting us. Sorry, but you’ve reached us outside of our regular business hours. Please try again later."

Using Chrome. 

2 REPLIES 2

gordonglam
I'm a Participant Level 1
I'm a Participant Level 1

getting the same message today. 

Located in Ontario.  Trying to reach home internet. Tried from 3pm and still same message a couple of hours later

FidoValerie
Moderator
Moderator

Hey @tiffanywtlee !

Welcome to the Community. Smiley 

 

Sorry to learn you've been experiencing this on Live Chat.

 

It would be really helpful if you could kindly answer a few questions so that we can forward them to our Support Team :

- Which province are you located in?

- What department were you trying to reach (Home Internet, Mobile, Tech Support...)?

- Could you please provide us with an example of date and time when this happened? 

 

Thanks a lot. We'll be looking into it!