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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Unable to Port my Number

I am not able to reach customer service through *611 or 1888 481 3436 numbers. I would like to port my existing Bell phone number to Fido. I've now received the SIM Card which is activated in Fido. Can someone help to which helpdesk number to contact...

Chris_I by I'm a Participant Level 1
  • 320 Views
  • 3 replies
  • 0 likes

Overpaid Bill and yet got refund for 1.5 months

On Oct 15th 2020, I accidentally overpaid my bill. I supposed to pay $200 dollars and I accidentaly put 1 more 0, so I paid $2000 dollars to Fido. I immediately called my bank try to pause the transaction, however, it did not success. Money has been ...

carmen0900 by I'm a Participant Level 2
  • 218 Views
  • 0 replies
  • 0 likes

Bill dispute for suspended account

I'm back to China now, and my phone keeps billing, I did not use it after suspending, now my account has $119.18, I want to dispute it.Could you please help me?

Zzxf by I'm a Participant Level 1
  • 198 Views
  • 1 replies
  • 0 likes