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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23572 Views
  • 0 replies
  • 8 likes

Resolved! Why is Fido website simply blocked in Brazil?

I am travelling to visit my family in Brazil and I was very annoyed to realized that the Fido.ca website simply does not work outside of Canada if you use the regular channels. I am forced to use the Opera web browser, in a portable version, which th...

Terrible Service Levels and Support

I've only been with Fido a few days and so far I view the service levels and support as abhorrent.1) Fido call centre does not adhere to the business hours advertised on their website2) When attempting to reach call centre in the middle of the day, c...

Natural9 by I'm a participant level 2
  • 432 Views
  • 1 replies
  • 0 likes

Resolved! Escalation for Billing Issue

Hi, I've got a billing issue with Fido and have lodged a complaint. Is there an escalation process? I could'nt find anything on their website. Thanks

UserinOttawa by I'm a participant level 2
  • 1000 Views
  • 3 replies
  • 0 likes

Cancel port?

How are you supposed to cancel a port in? I tried to port my number into Fido 5 days ago  ime # was supposedly wrong, can't get anyone on chat and I've waited on the phone for hours multiple times. WTF is with this company?

Bills17 by I'm a participant level 2
  • 379 Views
  • 2 replies
  • 0 likes

Fido Customer Service is Unbelievably Bad!

I can't even change providers because I can never reach an agent!! I have tried the chat and they say "all their live agents are assisting others".  When I call, I sit on the phone for 30-45 minutes and no one ever picks up. I am so fed up with Fido....

maggie13 by I'm a participant level 1
  • 216 Views
  • 0 replies
  • 0 likes