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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23549 Views
  • 0 replies
  • 8 likes

Talk with an agent

it is 3 days that I can not chat with an agent! I even called to customer number I was waiting for almost 40 minutes but no one answered!! 

shaygh84 by I'm a participant level 1
  • 243 Views
  • 0 replies
  • 0 likes

Cannot speak to an agent

I have been trying to get through since last Friday without any success. I woke up early just to try again at 5:06am. Still waiting.  LIve chat doesn't work either.  It can't place me in a queue.  Not sure how else I can speak to an agent.  I have be...

jenn31 by I'm a participant level 1
  • 249 Views
  • 1 replies
  • 0 likes

Need a call back

I have been trying to speak to someone or chat for almost an hour now, how can I get a call back?

RishAr by I'm a participant level 1
  • 160 Views
  • 0 replies
  • 0 likes

Resolved! Roaming

Hello, I am using fido prepaid service. I recently moved out of Canada. I got an sms that roaming charges are $14 per day. But I need the fido number just to receive sms for online transactions. Is there a way I can set it up and is there a customer ...

contactraj by I'm a participant level 2
  • 2749 Views
  • 7 replies
  • 0 likes