General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Missing discount on service agreement

Hi, Existing customer and I changed my plan to get the $30 for 20gb black friday offer. I was promised on the live that I would get $20 off for 15 months. A few hours after account change I received an email with pdf of the new service change agree...

Resolved! Holiday Offer by Sharway Gardens store

2022-Dec-14 I activated my new Mobile service agreement with Fido 5339 Sherway Gardens. The store was offering the plan including 45$ per month with 20 GB, Unlimited text, and Canada-wide minutes. Sales Rep/Agent activated my new plan and gave me an ...

credit limit

Hello, there is a problem with my Fido account. I was informed today that my credit limit had been surpassed. My credit limit is $600, yet I've used $302 more than that. and they demanded payment for anything beyond this sum. I never received a warni...