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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23494 Views
  • 0 replies
  • 8 likes

Missing Last Name in account

When i bought new number with fido that time i gave my driving license as a ID but fido employee did not add my last name on my account. I lost my device and now i am facing issue with claiming from likewize they are rejecting my docs due to mismatch...

Bally by I'm a participant level 3
  • 379 Views
  • 1 replies
  • 0 likes

Resolved! Unresponsive Agents

There is a rare glitch affecting my Fido account which makes it impossible to access my bills/statements (both on mobile and laptop). Spanning whenever I've had free time over the past month, I've talked to 3 online agents and visited an in person st...

wpxpaul by I'm a participant level 1
  • 382 Views
  • 1 replies
  • 0 likes

Resolved! Transferring from a Telus account

Hi, I'm transferring my phone from Telus to Fido. I've just received my Fido SIM card and need to activate it. The online service via my Mobile Dashboard\Upgrade SIM Card will not recognize the Telus 19 digit SIM number (imprinted on their card) - it...

TC52 by I'm a participant level 1
  • 1424 Views
  • 1 replies
  • 0 likes

Data Issue

I just swtiched to fido about a week ago, got a 20GB plan thinking I will finally be able to use all the data I want. However, the data is so slow, apps like snapchat and instagram barley work, and safari takes 5 mins to load a website on data. All I...

ypat by I'm a participant level 2
  • 737 Views
  • 3 replies
  • 0 likes

Comparing my plan options with add-on

I could use a bit more data each month, but want to know what I'd be sacrificing from my old plan (if anything)? I just remember the Pulse plan being a really good deal at the time. But is it anymore? I'm currently financing my iPhone 12 from Fido fo...

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Smuggin1 by I'm a participant level 2
  • 450 Views
  • 2 replies
  • 0 likes