General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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How do I escalate my customer service issue?

I am having a customer service nightmare with Fido. I have made multiple calls to customer service and no action has been taken. My issue has now persisted for well over three weeks and five phone calls. Fido had promised to contact me days ago, and ...

aanderson by I'm a Participant Level 3
  • 287 Views
  • 1 replies
  • 0 likes

changing a phone but not changing the plan

Hi,I have two connections in my plan with our own devices. and we both are being able to pay $10 less than what the plan is because of some discount in our contract and I believe we are in the middle of the contract. The phone I am planning to buy th...

rajeshc by I'm a Participant Level 1
  • 267 Views
  • 1 replies
  • 0 likes

Resolved! Text with only link in it

Hello, I just received a text from unknown number (+ 1 (204) 215-0487) with just the following text (https://cli.re/B5zqwB). I don’t know what is that, it might be a scam but I don’t know and I thought I need to ask someone. Thank you for your advice...

MohdQushou by I'm a Participant Level 2
  • 606 Views
  • 3 replies
  • 0 likes

New Company

I want to leave this company. It is the worst ever. Any suggestions on better companies that have people to talk to?

Brendaismad by I'm a Participant Level 2
  • 511 Views
  • 2 replies
  • 0 likes