Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Where do I find the reciept for my phone purchase?
Huawei is giving away their wireless earbuds for every phone purchased from them in December 2019, and they request to see a receipt from where you bought it. Will the fido bill be enough proof? It doesn't mention what phone I bought, the bill just s...
Quality service in costumers service
I have a good experience with customer service that needs to be shared, I contacted live chat today and signed in from my account, customer service representative says that it is confirmed because I log in from my account but she wants more questions...
Fido LTE speed is around 5 mbps, central Burnaby BC
Hello, I live in Central Burnaby, BC, according to my shallow reseach my download speed should be around 15 - 30 mbps. My area is fully covered according to Fido's coverage map. Earlier this morning my download speed was between 0.98 and 1.2 mbps. Fi...
Resolved! Fido sales person did fraud with me
Hi a sales girl called me from fido and offered me $30 for 20 gb but when bill came it comes out to 55 for 20 gb.more over fido charged me for 2 months together for february month also.send me bill of 261 dollar for two lines. Where ever it should be...
Berri-UQAM metro station Montreal bad network
Hi there, Up to last year, the data at this station was great and I had no problems using data, lately it's really bad even if I have full bars of LTE. Any idea what the problem is?
