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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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False advertising practice

So I have spent 9 hours with every means of fido support and I want to educate potential buyers to a bit of an issue with fidos system. Current the s20+ is being offered to me for $34.99. I chose the $45 rate plan. The promotional credit is $48.34 so...

Dmart87 by I'm a Participant Level 3
  • 1750 Views
  • 8 replies
  • 0 likes

Billing Problem

Hi I've purchased another line thru website and I choose Fido Payment program for tablet but my bill was charge full amount of the tablet. This is unacceptable for me. I also have upcoming 2nd line purchased with same process that I did so it will be...

domeng131 by I'm a Participant Level 2
  • 408 Views
  • 3 replies
  • 0 likes

Resolved! Cancel my plan

I have been trying to cancel my account online and over the phone but it is very unclear how to do it, and I have currently been billed for 2 months that I have not used the account at all. Please could i have some guidance on how to do this? 

Imyd by I'm a Participant Level 1
  • 316 Views
  • 1 replies
  • 0 likes