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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
I am overcharged and winback offers/promotions are not applied properly in my first bill
I am supposed to get a promotion of $50 on top of $80 monthly plan (20GB, Talk & Text - BYOP). But my first bill is showing a discount of $26.12 on monthly charges from Apr 11 - May 10 and $23.88 on monthly charges (partial) Mar 14 - Apr 10. As per c...
Resolved! FIDO ROAMING QUESTIONS..
Hi.Going to US for a week in May 2023.Current plan:50GB, Talk & TextData 50GBUnlimited Canada-wide Calling As I understand, when I arrive in the US, I will recieve an e-mail which will then prompt me to turn on Roaming mode. When I turn it on, I'll...
is there extra charges for calls while in Seattle washington
Does my plan cover calls from within Washington state and calls home from Seattle to BC
Appreciate my live chat agent
I just got off line chat with an Aisha... She was very helpful and understanding that i had to cancel an extra line that was put on hold .. Originally was going to gift it to family member but then i lost my job, i cannot afford it... She was quick a...
Resolved! Horrendous process to change my last name
More than a month ago, I requested to change my last name because I got married. However, the agent never told me that I would have to submit documents to the back office. Weeks passed, no change to last name on my account. I called again and finally...
