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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24170 Views
  • 0 replies
  • 8 likes

Issues with Phone and Customer Service

   I've been having an ongoing issue with Fido and no matter who I contact I never get a response back.  I got a 'like-new' certified preowned phone in August of 2022. I was told when signing my contract that I had a year with Apple and 30 days with ...

anita-leskow by I'm a participant level 1
  • 1031 Views
  • 1 replies
  • 0 likes

roaming charges

hi. There was promotion offer of one day free roaming on our both numbers. Me and my wife used one day roaming during March 2023. But we were charged one day roaming apx $15 each on the bill. Please credit the amount wrongly charged to us.Thanks

Dhooria by I'm a participant level 1
  • 1025 Views
  • 2 replies
  • 0 likes

winback call

I still have not received any emails of confirmations.  after accepting a winback.  where is my email of confirmation?  is the winback call even legit?  now i question....  might be a prank?

johnsonchuk by I'm a participant level 2
  • 2384 Views
  • 4 replies
  • 0 likes

FidoTrade - Samsung Galaxy Note 20 Ultra

Is the Fido trade portal not working correctly? I'm trying to determine the trade-in value for my Samsung Galaxy Note 20 Ultra 128gb and it will not allow me to choose a capacity or color; when I click on the radials the word 'selection' just pops up...

luimallozzi by I'm a participant level 2
  • 2425 Views
  • 5 replies
  • 0 likes