Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Giving one mobile line to another
Hi there! I just have a general question. My brother have 4 mobile lines with phone plans, in which one is mine. Is it possible that I can have that one mobile completely separated from his account and have it for me in a separate account? Be glad, i...
Why multiple account shows in my payment and billing section?
Hi, I am new here in canada. Could you please tell me why multiple account shows in my payment and billing section? Please see the attached screen shot. Is it normal or how do I talk to fido?
International call overcharge
Hello,Just wondering if the call was not actually established, like the line was occupied on the other end, no voicemail. The call just ended with the busy tone, Fido is still charging 1 minute on each call. Is that reasonable?
Resolved! Someone please explain
Why does my profile says "Im helpful level 1" ? I have seen other profiles saying "Im a controbutor level 1" or level 2 what makes me helpful instead of a contributor and why the level numbers?
Resolved! Don't get your friend (and yourself) into a scam "Refer-a-friend"
I have referred a friend back in September 2020, my friend has been follow the instructions and I got an email saying I'm qualified for 1 month free service now, but now it's mid-January 2022 and I still not getting my credit yet. I've been calling f...
