General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 23722 Views
  • 0 replies
  • 8 likes

The worst customer support service experience

Hi, I just spoke to an agent over the phone, and it was the worst experience in my life. I needed to suspend my phone lines coz I am traveling. I asked her to make sure that the plan would remain unchanged. It's because just two weeks ago when I was ...

Alena1 by I'm a participant level 1
  • 424 Views
  • 1 replies
  • 0 likes

Resolved! how to block long distance calling

Hi,   Is there is a way where long distance calling can be blocked from Fido so that children do not click on the number in the contact list and make long distance calls?   thanks

water209 by I'm a participant level 2
  • 5331 Views
  • 7 replies
  • 0 likes

Not friendly customer service agent

I bought my second phone through fido and at the time of set-up the agent made a mistake that I was not aware of. When I tried to contact using online chat, the agent named Harmanbir from Prince Edward Island was very rude with comments questioning m...

Vishno by I'm a participant level 2
  • 1618 Views
  • 5 replies
  • 1 likes

Getting charged for overseas call !!!

I got charged with 80 dollars for calling Australia. But, when I purchased the phone plan from Fido, I ask whether calling Australia was free, the Sales said Yes and told me that there was a 1000mins limit in total. But, now I got charged as it was a...

mum2l by I'm a participant level 2
  • 3881 Views
  • 7 replies
  • 0 likes

Resolved! Free Tablet Offer Warning

Warning to all. I just fell for it. The free tablet for two years for only $10??I found it was not not the case. I ordered it and found it was not for me anyway and sent it straight back well within the 15 days. Now I have been charged $42. I just ph...

moontune by I'm helpful level 1
  • 3591 Views
  • 9 replies
  • 1 likes