This community forum is meant for customers to help each other and is not a form of customer service so no one will contact you, Please see the solution to this thread for the ways to contact customer service directly even from outside of the country, and what is required.
Welcome to the Fido community!
You will need to reach out to customer support and they will be able to assist you.
Fido has many different ways to contact them even from outside of the country you can find all the different methods here.
A few things you should note:
To be eligible for a temporary suspension, first, a few criteria need to be met in order to be eligible.