How can I freeze my account for a while?

[zzew_flora]

Hi! My name is Jiwoo Kim and I just got back to Korea.

I didn't have anytime to freeze my phone number.

How can I freeze it on abroad?

[zzew_flora]

Hi @zzew_flora,

Welcome to the Fido community!

You will need to reach out to customer support and they will be able to assist you.

Fido has many different ways to contact them even from outside of the country you can find all the different methods here.

A few things you should note:

To be eligible for a temporary suspension, first, a few criteria need to be met in order to be eligible.

1. You need to have been with Fido for a minimum of one month and must not be in a contract.
2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.

[NaliniR · Accepted solution]

Hi @zzew_flora,

Welcome to the Fido community!

You will need to reach out to customer support and they will be able to assist you.

Fido has many different ways to contact them even from outside of the country you can find all the different methods here.

A few things you should note:

To be eligible for a temporary suspension, first, a few criteria need to be met in order to be eligible.

1. You need to have been with Fido for a minimum of one month and must not be in a contract.
2. The suspension and the monthly suspension fees will take effect on the last day of your current billing cycle.
3. You will have to pay for it up-front unless you have a pre-authorized payment setup.
4. If you are on the Fido Payment Program you will continue to pay your monthly funding amount during the suspension.