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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23723 Views
  • 0 replies
  • 8 likes

Fido Roaming Notification Email - Data Roaming Off

Hi there I received the following email. I never had roaming on. It was always off. No cellular data enabled either. No SMS either but this email claims I was connected to an overseas network. Usage for roaming was 0 bytes based on my usage on my iPh...

FidoUserJK by I'm a participant level 1
  • 863 Views
  • 1 replies
  • 0 likes

Resolved! Final bill refund

I and my wife changed mobile provider on 2 DecSo I just wonder about the refund of the unused period. We each have an account. And also, when we wrote our address on my profile, I couldn't find my unit number on fido website.(My residence has only 20...

gimjihun by I'm a participant level 1
  • 2726 Views
  • 6 replies
  • 0 likes

Can't view billing details

Hello.This month the cos is higher than regular month, so I want to see the detail. but this month, I can't view the billing details. Here is the screenshot. As you can see, this month it is $123.80, but the latest bill in the select bill dropdown is...

Screenshot 2023-06-26 at 9.37.43 AM.png
sehui by I'm a contributor level 2
  • 625 Views
  • 2 replies
  • 0 likes