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OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Resolved! Account hacked in 2022 and still causing problems
So as mentioned my account got hacked on the 21st of April 2022 , the hacker ordered a phone in my name and thankfully I was able to refund it and get my money back along with account after changing passwords. However now the phone upgrade history is...
Resolved! Checking Voicemail while abroad
If I check my voice mail while abroad and iam in wifi will I be charged yes or nois there a way not to be charged yes or no
Resolved! Paid same bill twice
I paid my internet bill twice and it posted on my credit card twice. I went through three support reps telling me to reach out to my bank but my bank says to reach out to fido. Anyone know how I can get my money back or at least get it credited?
Still No Credit Cheque
Hi, I cancelled my internet account on Jul 12, 2023, and as of Sep 14, 2023 i still didn't receive a cheque for my credit balance. I see many similar messages on this forum and it is disturbing!. Please let me know when you are going to send the cheq...
Calling a US - Toll Free number
If I'm in Canada, and my plan does not allow me to call the US, will I be charged even if I call a US Toll free number? 1-855-245-3311 (ie. NY Citibike support)
