Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Unable to cancel Fido roam during extended stay abroad
Hi Fido community, I had expected to be able to turn off my data if not using it abroad but was surprised to find out that even code texts from a bank for payment confirmations are "SMS" messages and if you turn on your Fido sim card while abroad and...
Fido customer support closes cases without any intimation to customer
My case is closed by Fido without any information being shared with me. I was sold a line at an X price and then Fido billed me X+Y amount because the person who generated the billing did not add the promos he told me about while selling the plan. No...
Resolved! Billing cycle changed to secure late fee
I've been told by Fido that billing cycle is set when you activate your account, and will not be changing each month. In my view, Fido is in contradiction because they're changing my billing date to secure a late payment fee charge, that sucks
Random Credit Inquiry
I have been a mobile customer with Fido over 3 years and I just noticed that I have an unauthorized inquire by Fido Solutions on February 05, 2023. I didn't enrolled for any new service, nor have I contacted Fido for any inquiries. Could you please t...
why mobile/wireless plan not showing up online account?
I activated a wireless plan on May 15 around 3pm and got the email prompting me to create an online account, which I did immediately.But after logging in to the account, I don't see anything under the plan. I can literally see nothing other than the ...
