General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Long distance calls not working

I get 1000 minutes every month as part of Fido post plan package. I have not consumed the quota but when I try to make long distance calls from my Fido Canada number to India, it does not go through. I have contacted customer care several times but t...

ichhas4 by I'm a Participant Level 2
  • 2 replies

Poor cell service

Today I started to experience intermittent problems with cell service. In a while I had full bars and then none or just couple. It could not even connect to data. When I made a call, on the other side they could not hear me... I've been at location w...

PetraJ by I'm a Participant Level 1
  • 1 replies

New line promo

So Fido has a $45 for 10gb for adding a second line promo on. When I called Fido they said my current 2nd line did not qualify as it was only for new lines. When I explained my second line was BYOP and I could cancel the line with no penalty and simp...

Hawklan by I'm a Participant Level 2
  • 3 replies

Resolved! Change primary account holder

HelloI am not the account holder, it is under the name of another personI want separate bills, and my bill to be under my nameHow can i transfer the account primary holder?