General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Fido app stopped working at the worst time

Hello, Today, I was on my last day of my monthly data reset and as I was very close to my data limit, I tried to use the Fido 5 Hours of Extra data add-on as I was travelling. It worked well for the first hour, then when I tried to go back in and sta...

asadaliazam1 by I'm a Participant Level 1
  • 1 replies

Bad Winback experience

I was a Fido customer until 2 years ago that I switched to a different carrier. On Sep 27, I got a call from the Fido winback team and offer me a great deal on the phone and plan, I accepted offer and ordered two phones and activate 2 lines, and I wa...

bingbai by I'm a Participant Level 2
  • 3 replies

Resolved! Worst customer service experience.

Pathetic company.    Worst expierence in my entire life. Whenever I call to dispute outrageous and random charges, I get the run-around and I get tranfered from one department to another until they hang up the phone completely. They are exteremly rud...

Canadian15 by I'm a Participant Level 1
  • 7 replies

Pathetic Customer Care Service

I am using Fido Mobile Service from past 2 years and already setup a pre authorized payments. Every month paying $80 with taxes which is having 6 GB data, 1000 Minutes of International Calling.This month they charged me $132 and when I called custome...