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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by • Community Manager (Retired)
  • 24023 Views
  • 0 replies
  • 8 likes

Resolved! Waiting for SIM

During the last Black Friday sale, I added two lines. I then received an email saying that when it was ready, an email would be sent saying 'Ready For Pick up'. However, 20 days have passed and there is still no answer. I still don't know if I should...

SEYUN21 by • I'm a participant level 2
  • 1475 Views
  • 3 replies
  • 0 likes

Get money back from bill overpayment

Hi, how do I get my money back from bill overpays? I tried using the phone service but I no longer have a Fido phone number so it doesn't work, and I tried the live chat for a representative and waited for over 3 hours and didn't get a reply.

Resolved! About Setup Service Fee

Hello.  I upgraded phone plane and bought new phone 2 weeks agoI checked my new bill and there was $50 of the "Setup service fee"I think I never listened about this information with customer service representative Most important questions is is this ...

munkibaek by • I'm a participant level 1
  • 1570 Views
  • 3 replies
  • 3 likes
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