General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Payment

So by mistake i have made of payment of 89 dollars 5 minutes go how can i get refund

Poor Customer Service

Got my first bill today which is for 2 months and its missing auto payment discount for both when I signed up at the activation time. Contacted Fido Live chat today at 6:30 pm and as per rep discount was added but date was not updated in the account ...

Inability to complete phone upgrade on website

Anybody else having trouble upgrading their phone on the website? I've been trying for two weeks and it keeps crashing right after I pick the plan, saying "something when wrong, try again in a few minutes". I called, and the operator told me there wa...