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formal complaint

porscha
I'm a Participant Level 1
I'm a Participant Level 1

Does anyone know how to file a formal complaint or escalate an issue?

I have wasted many hours with customer service along with being forwarded to a manager over the phone and my issue has not been resolved. I have only been given the run around, lied to and spoken down to. I am extremely fed up and want to file a formal complaint about my unresolved issue and the manager I spoke to.

I went to https://www.fido.ca/consumer/share-a-concern and it does not direct you anywhere other than their contact page, live chat or Ombudsman. Does anyone else have any other suggestions?

2 REPLIES 2

bing_tang_2002
I'm a Participant Level 1
I'm a Participant Level 1

FidoClaudia
Moderator
Moderator

Hey @porscha

 

Welcome to our community!

 

We're sad to learn that your concerns haven't been resolved, we certainly want the best experience for our customers. 

 

We can help you with the complaint right here, I'll send you a private message right away to look into it. 

 

I'll see you in PM.