Does anyone know how to file a formal complaint or escalate an issue?
I have wasted many hours with customer service along with being forwarded to a manager over the phone and my issue has not been resolved. I have only been given the run around, lied to and spoken down to. I am extremely fed up and want to file a formal complaint about my unresolved issue and the manager I spoke to.
I went to https://www.fido.ca/consumer/share-a-concern and it does not direct you anywhere other than their contact page, live chat or Ombudsman. Does anyone else have any other suggestions?