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Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! Fido bill for someone you add

I have recently added my friend to my Fido account. So, I am the account holder and he's a Level 2 member. Apparently, as the account holder I am responsible for his bills as well as mine and he's got no access to bill payment on Fido app. But the pr...

mitramat by I'm a Contributor Level 1
  • 283 Views
  • 3 replies
  • 0 likes

No Winback Call

I switched carriers and received a txt message saying Fido Winback will give me a call for an exclusive offer. It has been 3 months and I have yet to receive a phone call. Would anyone be able to help me identify the right number to contact?

hlucas by I'm a Participant Level 1
  • 148 Views
  • 1 replies
  • 0 likes

Resolved! Pay Fido Payment Program in advance

Hello,I called Fido and was on hold for 45 minutes until the call hung up unexpectedly!I would simply like to pay the entirely of my Fido Payment Program, it says I have to contact customer service but they are unreachable. How can I make this final ...

Ashleymlyn by I'm a Participant Level 2
  • 193 Views
  • 1 replies
  • 0 likes

Resolved! Cancelled?

My account was cancelled after a hour of it being activated, I don't know why. Can I get an explanation as to why.

Jordanmc by I'm a Participant Level 1
  • 173 Views
  • 1 replies
  • 0 likes