General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23550 Views
  • 0 replies
  • 8 likes

Calling a US - Toll Free number

If I'm in Canada, and my plan does not allow me to call the US, will I be charged even if I call a US Toll free number? 1-855-245-3311 (ie. NY Citibike support)

meronhab by I'm a participant level 1
  • 331 Views
  • 1 replies
  • 0 likes

My account overview not loading

I'm on iPhone 11 Pro, logged in but all I'mgetting is a blank page with loading animation.  I've tried Google and Safari. No ad-block on either. Deleted cookies, nothing works. I've tried using the app as well but I can't even get to sign-in, get a b...

kblack by I'm a participant level 1
  • 233 Views
  • 1 replies
  • 0 likes

Payment renewal on my 2nd month

I apologize if this is not the right place to ask. FIDO has sent a new bill, this is my second month using Fido, but I really don't use it or have any use for it at the moment.How can I stop the monthly bills? 

Lifemademe by I'm a participant level 1
  • 272 Views
  • 2 replies
  • 0 likes