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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Waiting for the call back...

I received a call from WinBack team 2 weeks ago and she explained me the plan thoroughly, as I was on a contract with the other provider and wanted to buy out a phone too, I requested to call me again after a few days which the agent did (really appr...

DarshT by I'm a Participant Level 1
  • 230 Views
  • 1 replies
  • 0 likes

Resolved! Message not sent

Messages aren’t sent to Canada numbers, but sent to international numbers. I receive message not delivered messages in text messages. Was working just fine some hrs ago. What’s the problem? My phone is iphone12.

sant7 by I'm a Participant Level 1
  • 469 Views
  • 3 replies
  • 0 likes

Prepaid account balance lost

I recently switched to FIDO pre-paid plan. I bought CAD 100 one year plan. However, for some reason I have to port out my phone back to my old provider. When I called to ask one of the Customer service rep to transfer the balance on my pre-paid accou...

Suly100 by I'm a Participant Level 1
  • 185 Views
  • 1 replies
  • 0 likes

Resolved! Wrongfully billed

Hello Fido, I made a complaint in March, we had solved my issues for the prices of each line. Now this months bill is completely incorrect. So here are the issues that need to be fixed. Per interaction number XXXXXXXXX for 5 lines my total should be ...

JKylie by I'm a Participant Level 3
  • 342 Views
  • 3 replies
  • 0 likes