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OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details. Scroll...
Fido XTRA contest winners 2022
For a list of 2021 winners, click here. Fido XTRA’s Earth Week Contest (April 21 -...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...
Waiting for the call back...
I received a call from WinBack team 2 weeks ago and she explained me the plan thoroughly, as I was on a contract with the other provider and wanted to buy out a phone too, I requested to call me again after a few days which the agent did (really appr...
Resolved! Message not sent
Messages aren’t sent to Canada numbers, but sent to international numbers. I receive message not delivered messages in text messages. Was working just fine some hrs ago. What’s the problem? My phone is iphone12.
Having trouble cancelling my account. Please advise.
Customer support is difficult by phone and challenging by the app. Need to cancel my account. What do I do?
Prepaid account balance lost
I recently switched to FIDO pre-paid plan. I bought CAD 100 one year plan. However, for some reason I have to port out my phone back to my old provider. When I called to ask one of the Customer service rep to transfer the balance on my pre-paid accou...
Resolved! Wrongfully billed
Hello Fido, I made a complaint in March, we had solved my issues for the prices of each line. Now this months bill is completely incorrect. So here are the issues that need to be fixed. Per interaction number XXXXXXXXX for 5 lines my total should be ...
