Get Started
Get the most out of your community experience
OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Ask Jack Suck and so do Call Back Agents
I wanted to express my deep frustration and disappointment with the recent phone call I had with a callback agent. These guys are labelled “Customer solution specialists”. No idea why It was extremely disheartening to have the call abruptly ended w...
Resolved! Price of International Calls to Colombia
Hi, I want to know if I call to Colombia, whats is the price for the minute? or is inclided in my plan?This is my plan This service includes:5GB at 4G speeds (up to 150Mbps)Unlimited Text, Picture and Video Messages from Canada to Canadian, U.S. and...
Price Dishonesty
I'm new to Fido, signed up like 2 weeks ago for an offer of $40 for 40GB data plan. I checked the app and my account and they jacked it up to $45/mo for 40GB without telling me. They record all phone calls so they can trace back and I'd have proof. H...
Check data remaining balance via 611?
Was just curious if this is possible? I know you can see it if you log in online, but I was curious if there's a 611 option to check as well? Can't help but wonder if it might be faster - if the option does exist
Payment Options - Mail
Hi, I want to pay the balance of my account but can't use my credit card or make an e-transfer. The in person kiosk would only accept debit. Will Fido accept payment by mail? What is the Fido specific address where I can send my payment? I am base...
