General Support
Our place for general support posts about Fido.
cancel
Showing results for 
Search instead for 
Did you mean: 

Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Homme-RollSkater_TipsTricks_F01_1170x295.png
FidoStephen by Community Manager (Retired)
  • 24272 Views
  • 0 replies
  • 8 likes

Fido services

You guys are scammers, making the switch from my former mobile service to Fido was the worst mistake ever!It is extremely important to be transparent with your customers. Especially when they come to your store. I was told my bill will be $34 a month...

Anonlee by I'm a participant level 1
  • 654 Views
  • 0 replies
  • 0 likes

Blocked by "Link a wireless or residential account" page

On www.fido.ca, I'm blocked by the "Link a wireless or residential account" page?If I enter my account number, it admits that the account is in fact linked.I am already signed in. Let me access my acoount. It's very frustrating.Does anyone know a way...

jcoles by I'm a contributor level 1
  • 1311 Views
  • 2 replies
  • 1 likes

Bad cell reception in port coquitlam (BC) area

Hi, our cell phone reception in our area and also parts of coquitlam is just absolutely terrible.  I have tried resetting the network on my phone, still the same issues. It's a fido phone (iphone XR from 2 years ago). And what's weird is that when I ...

oblivion00 by I'm a participant level 1
  • 2132 Views
  • 3 replies
  • 1 likes

Resolved! Credit department/contact

Hello,I am having issue contacting Fido as my phone has been suspended.I ve been excessively overcharged and I would like this issue to be dealt with as soon as possible.  Can you send me the email address of the credit department/manager?  As it is ...

TessR by I'm a participant level 1
  • 3986 Views
  • 3 replies
  • 0 likes

Resolved! Prepaid Sim Card Activation

I bought fido prepaid sim card yesterday at The Mobile Shop and paid $10+tax. They said that they do not activate the sim card at store I need to call fido to activate. I called fido and they said they cannot activate the sim over the call go to the ...

Trisha24 by I'm a participant level 1
  • 2290 Views
  • 2 replies
  • 0 likes