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How to complain against a customer service agent?

kazi125
I'm a Participant Level 1
I'm a Participant Level 1

Yesterday, I spoke to many agents regarding the network issues in a specific place. I had to talk with them more than 2 hours and ended up my call without any resolution. They were terribly unprofessional, terrible knowledge about the issues and rude. I'd like to complain against two of them but don't know where to complain. I'd appreciate if anybody could provide for me the details about how send a complain to fido higher authority.

Thank you

1 REPLY 1

FidoClaudia
Moderator
Moderator

Hey @kazi125,

 

We aim to provide with the best customer service possible whenever you reach out to us and this is really not the experience we want you to have! 

 

We'd love to take a closer look into this with you, I'll send you a PM soon.

 

Keep an eye on your inbox!