General Support
Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...


Resolved! someone has the same phone number

I only got this sim and number for a month but I been receiving messages and calls trying to reach someone name Clemen. Tried to register for an amazon account with this number and it said it's registered under the email of cl****** so i am...

QuaillyQuinn by I'm a Participant Level 1
  • 2 replies

Bring back Fido Dollars

Fido used to have monthly Fido Points which were awesome, but stopped. They would show in our bills each month, added up and we could use them towards new phones and or accessories. I wish they'd being them back again rather than the perks and contes...

Waiting for the call back...

I received a call from WinBack team 2 weeks ago and she explained me the plan thoroughly, as I was on a contract with the other provider and wanted to buy out a phone too, I requested to call me again after a few days which the agent did (really appr...

DarshT by I'm a Participant Level 1
  • 1 replies

Resolved! Message not sent

Messages aren’t sent to Canada numbers, but sent to international numbers. I receive message not delivered messages in text messages. Was working just fine some hrs ago. What’s the problem? My phone is iphone12.

sant7 by I'm a Participant Level 1
  • 3 replies