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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Customer service down

My data is fine but I can’t get any customer support. They say due to technical difficulties no one can take my call now. Ask Jack is down too. And I can’t complete an upgrade. What’s going on???

CTR1 by I'm a participant level 1
  • 30 Views
  • 0 replies
  • 0 likes

Not getting LTE connection after switching to Fido

I just switched over from Koodo to Fido for that $34 for 30 GB 4G plan.  Prior to switching, my Google Pixel 6 always connected to LTE and I got great speeds. After switching to Fido, the Pixel 6 only connects to H+ and it has bad speeds after using ...

KuroKei by I'm a participant level 2
  • 98 Views
  • 3 replies
  • 0 likes

Unable to port, unable to use account, unable to cancel!!

New customer, signed up online few days go.  Been trying to port number from current provider.  It is stuck online and porting support has been unreachable.  Waited on hold for 2 hours, 30mins, 30mins and currently on hold for 80mins.  How does one g...

shivalkar by I'm a participant level 1
  • 42 Views
  • 0 replies
  • 1 likes

Fido port number nightmare

My partner wanted to move from Rogers to Fido under my account. Instead of adding my partners new plan and phone number as a second line, Fido rep simply removed my phone number and existing plan/,contract and replaced it with my partners number. Now...

Rox12344 by I'm a participant level 1
  • 37 Views
  • 0 replies
  • 0 likes