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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24494 Views
  • 0 replies
  • 8 likes

Resolved! need number port today esim issues

Kiddo goes away for a week tomorrow morning but I recently ported out to fredom then winbacked to fido.I thought his Pixel3 was esim compatable but turns out its not for canadian devices.I have an unused physical sim from a few years back and figured...

bearback by I'm helpful level 1
  • 263 Views
  • 2 replies
  • 0 likes

International Roaming

I am currently overseas till the 20th of July 2025 and DO NOT want international roaming on my cellphone from Fido. I require email correspondence from Fido regarding this instruction please.

TN77 by I'm a participant level 1
  • 198 Views
  • 1 replies
  • 0 likes

Support ai broken

I have been trying to contact customer care since 20th of May 2025 I try about 15-20 times a day I've tried every method since then and no matter what I'm only connected to billing I've tried to schedule a call back and instead of scheduling a call b...

Kyron by I'm a participant level 2
  • 476 Views
  • 3 replies
  • 0 likes

Forced to change compatible phone

The horrible customer service, they force me to change the phone otherwise I need to pay an extra $75 dollars for the bill, because my phone "does not support 4G". But it is not true several times I explained to contact center that I have One plus 9 ...

Olia1 by I'm a participant level 2
  • 661 Views
  • 4 replies
  • 2 likes