OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Announcement: From time to time, we review and make...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Time to Leave Fido~ 6 years of poor service! Very bad Customer Service!
Since the day I first became a part of the Fido family upon my arrival in Canada, I held onto my loyalty through thick and thin. Despite encountering numerous challenges along the way, I was determined not to go through the hassle of switching to ano...
Customer service down
My data is fine but I can’t get any customer support. They say due to technical difficulties no one can take my call now. Ask Jack is down too. And I can’t complete an upgrade. What’s going on???
Not getting LTE connection after switching to Fido
I just switched over from Koodo to Fido for that $34 for 30 GB 4G plan. Prior to switching, my Google Pixel 6 always connected to LTE and I got great speeds. After switching to Fido, the Pixel 6 only connects to H+ and it has bad speeds after using ...
Unable to port, unable to use account, unable to cancel!!
New customer, signed up online few days go. Been trying to port number from current provider. It is stuck online and porting support has been unreachable. Waited on hold for 2 hours, 30mins, 30mins and currently on hold for 80mins. How does one g...
Fido port number nightmare
My partner wanted to move from Rogers to Fido under my account. Instead of adding my partners new plan and phone number as a second line, Fido rep simply removed my phone number and existing plan/,contract and replaced it with my partners number. Now...
