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OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
New account cancelled and no shipping update?
I just bought a new phone and plan with Fido on November 28th and made my first account. I went to check on the order status today (Dec 1st) and I see that my account has been cancelled (I did not do this) and there is no tracking update for the phon...
Resolved! How do I setup up my voicemail?
Ive got the Nokia C6 on a pre paid plan with free call display and voicemail, but the booklet it came with and the website doesnt direct me to such a solution.
Resolved! Reach out to customer care
I am trying to reach out to customer care and as per the new system, when you call them, they send a message to you for Ask Jack and won't let you talk to a representative. What is this?I was to upgrade my plan and before that want to make sure the d...
New account says cancelled before activation.
I am new to Fido. I got a new phone and new plan online on Nov. 24 and asked for the activation date be scheduled for today (Dec.7). I've already received my phone a few days ago and the SIM card. Until today, I saw that my account said 'cancelled', ...
Resolved! customer service difficult to contact
hi to all, i wanna share my frustrations to Fido. I need to cancel one of my cp lines with Fido, tried calling, took 39 mins and 41 sec, no one picked up, i was just listening to their music. I also used chat, started at 12:45pm. At first, it was J...
