General Support
Our place for general support posts about Fido.
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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...


How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...


Complaint - activation fee

Hi,I recently opened a new fido line in retail store due to back to school promo only available in store.I couldn't complete my phone purchase online so I had no choice but to go in-store and pay the $50 activation fee. Also, during sign up the rep t...

sitaifun by I'm a Participant Level 1
  • 1 replies

Fido Roam Charges when Roaming Data is OFF!

Hi guys,I am another victim of these Fido Roam Charges while I was in Mexico from Jan 10 to Jan 18. I was conscious about turning off my Cellular Data as well as ensuring the Roaming Data is also off on my phone prior to boarding the flight to Mexico...

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hk13456 by I'm a Participant Level 3
  • 27 replies

Roaming Charges

I recently came back from a trip to Hawai'i. I checked my bill and I was charged $6.00 for using data while roaming despite having data turned off for the duration of my trip and not sending/receiving any texts or phone calls. I looked at the detaile...

jakerjac by I'm a Participant Level 2
  • 5 replies

Credit Limit

Hi there, Can anyone advise where i would find my assigned credit limit? I followed the articles and info on the subjact but I am unable to find my credit limit. Please help.

Chrisso81 by I'm a Participant Level 1
  • 1 replies

Credit check update for an financed phone

Does anyone know how long it would take for Fido to complete a credit check on an existing customer? I have good credit score only just found out for whatever reason Fido does not have an updated record (according to the customer service). I have to ...