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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24067 Views
  • 0 replies
  • 8 likes

I got scammed by FIDO “special offers “

Be careful everyone! Fido sent me "special offers" for multiple phones on my account. I was happy to "upgrade" my plan to more data and better price, but the real surprise was when I called them to make sure I will not loose the $6 per line mobile pl...

Mon6 by I'm a participant level 2
  • 1336 Views
  • 3 replies
  • 2 likes

Financial difficulty, no worries Fido can make it worse

I’m a Fido customer with 3 mobile accounts and internet for a long time , lately they charged my ac 2 x $ 60 in a month for being late in paying my bill. And the worst part they with draw money from my bank account without my consent or authorization...

blacklites by I'm a participant level 2
  • 2011 Views
  • 8 replies
  • 0 likes

Price increase and discount removed

From November 2023 to March 2024, I tried to explain to FIDO that the money of $56 for the service was paid to the account specified by them. They blamed me for everything. My blood pressure jumped to 160-170. And yet I managed to explain. But FIDO s...

kirkland77 by I'm a participant level 3
  • 922 Views
  • 2 replies
  • 0 likes

Mobile data in a foreign country

Hi.  While I 'm traveling back to France, I've done a big mistake yesterday. I made a 1h hour internet call on WhatsApp using the wrong Sim Card. I have two Sim Card in my phone, my Canadian one and my French one and I've been distracted due to the t...

RomainD by I'm a participant level 1
  • 858 Views
  • 2 replies
  • 0 likes