Can't send MMS on iPhone

[jadephoenixx]

I have an iPhone 12 mini and I can't sent MMS/picture messages to Android devices. It works to another iPhone through iMessage. I get a message saying that MMS must be enabled, which it is. Any ideas?

[RoyRoyRoy1]

Did you find a solution? I'm on iPhone 11 and suddenly, group chats with Anroid users can't receive photos and give the error "cannot send message mms messaging needs to be enabled to send this message iphone to android group", and anyone replying goes directly to me, and not the group chat. I'm on LTE and I've rebooted my phone and removed my SIM and still nothing.

[RoyRoyRoy1]

Btw, I got this error after coming back to Canada, and deactivating my eSIM. Had to do the following:

Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings.

[Cawtau · Accepted solution]

Hello RoyRoyRoy1,

  Welcome to the community!

  Did resetting the settings fix your issue?

  If I understand correctly, you were using another eSIM when abroad. If that is the case, your phone was likely still using the APN and MMS settings for that eSIM. Improper APN and MMS settings could have resulted in the issue you note. Resetting the settings would have changed those back to Fido's settings (see here).

  If your issue persists, you might consider resetting network settings. You might need to contact customer service and have them push those settings to your phone.

  You should note these forums are community-driven and not intended as a venue for customer services. If you did need assistance with your matter, you would need to contact customer service. In addition, they can also be contacted via Live Chat, Facebook, or Twitter. Those methods can be accessed via the contact page posted above.

Hope this helps 😀

Cheers

[Original_Lucy]

Hi @jadephoenixx perhaps another iPhone user is more capable of answering your question. I thought that by enabling mms on your iPhone,  then restarting it should do the trick. You could call *611 from your device and ask technical support to help with trouble shooting or contact fidosolutions on Twitter to request help.