Get Started
Get the most out of your community experience
OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Fido Roam - Everything you need to know
Looking to enjoy a totally affordable way to stay connected while you travel? Fido Roam. Fido...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Upgrade "blocked"
I attempted to upgrade in February, in March Fido still couldnt give me a delivery date so I cancelled the upgrade. Now I can't upgrade because I still have an "Upgrade pending" and Fido has tried to remove the block on 3 different occasions. This...
Refund of Setup Service Fee
I am writing to request a refund of the Setup Service fee of $61.45 (including tax), which I was assured would be refunded upon the cancellation of my service.When I signed up for Fido services, the agent at the Fido store informed me that the Setup ...
Resolved! Unable to contact Winback team
I was a fido customer sometime back. Last Sat I received a call from Garick from the winback team (Interaction ID: XXXX7389). We discussed a plan/offer, and I told him I would call back the main support line, check the authenticity of the call, and t...
First Bill - More than double the charge
I received my first bill today. I opted for 45 CAD plan which includes 6GB data. I took the plan on Feb 23rd and my bill is $103.52 which is more than double the charge of monthly plan. I haven't used more than the allowed daily limit of data, not ev...
Resolved! Cancel device protection
Hi! Apparently if you're looking to get your device protection cancelled, the only way is to throw a text bottle at the sea of fido community despair for support and hope someone will help you Can someone please end my unending journey and simply ca...
