Winback call

[BowenZ]

Hi Fido,

I've received an email after I transferred my mobile number to another provider says I'll receive a call from one of your ambassadors, in the past few days I have received two call form you cause on my call display shows Fido, but I just couldn't answer it, every time when I pick up the phone, and it's hung up right away itself, just a little confused, do you have a number that I can call back or you'll call me back again? Or could you send me an email?

Thanks 

[Raynard_r]

Can I please get a call. I have been charged over $1600 and my account online has not been updated with what was offered. It's been almost a month since the offer and I can't get a hold of anyone as the regular fido department cant help.

[FidoFaiza]

Hi @Raynard_r, 

I am sending a PM your way. 

Talk soon. 

[shabeebrizvi]

@BowenZ @Nes3 any luck???

[shabeebrizvi]

Haha looks like I am not alone in this! 😂😂😂

[BowenZ]

Hahahhah, and my problem is still not solved yet 😅😅

[FidoSaira]

Hey guys!

If your requests were sent to the team, they will reach out to you in time.

[Nes3]

The same thing is happening to me. Did you get it resolved?

[BowenZ]

Nop, not yet, 😅

[FidoClaudia]

Hey @Nes3, 

A PM is coming your way as well, keep an eye on your inbox! 

[BowenZ]

Could you contact me here to help me with that ?

[FidoDaniela]

Hey there Bowen, this situation would be better handled through customer service. You can find different ways to reach them here. Or we can always send you a PM. Let us know what you prefer!

[BowenZ]

Yes, could you please send me a PM, cause I've reached the customer service but they couldn't help me with this problem,

and today I have received a call from Fido again, I’m sure it’s from Fido, cause the call display shows Fido.  and I think it’s from the winback department, but still the same problem after 2 seconds I answered the phone it hung up itself, have no idea what’s going on.

so could you please send me a PM to help me out, thanks so much ! 

[FidoNick]

We're going to take a look at things to see what's going on @BowenZ

I'm sending a PM your way, get back to us whenever is convenient for you!