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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23679 Views
  • 0 replies
  • 8 likes

Iphone 13 Price match

Bought the iphone 13 from bestbuy toronto on 19th with 30/month device price. on 26th Nov saw that the price is dropped to 20/month on device.Reached out to Bestbuy store and after little bit of hustle, they gave fido customer service some promotion/...

alinaaz by I'm a participant level 1
  • 553 Views
  • 1 replies
  • 0 likes

Not able to connect to Fido by any means

Hello, I have been trying to connect to Fido's customer service since past couple days by phone and or chat. None of the contact options are working, I waited more than half an hour one time and now the phone is not connecting. Chat option is also no...

AshishSharma by I'm a participant level 1
  • 868 Views
  • 3 replies
  • 2 likes

Cusomer service is absolutly terrible

They have no idea whattheir own sales are, I have wasited hours today dealing with sperson after person that has no idea what they are doing and they still managed to **bleep** up my order.    

vicar204 by I'm a participant level 2
  • 361 Views
  • 1 replies
  • 0 likes

Live Chat not working

I tried to contact fido for an account suspension through LiveChat, but it keeps telling me "We’re really sorry we can’t assist you, something went wrong. Let’s go get you a Live Chat agent.". And contact Fido at Ontario time at 2pm, so it supposed t...

wushi5 by I'm a participant level 1
  • 1878 Views
  • 3 replies
  • 0 likes