Wifi Calling

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I'm a Participant Level 3 tommy44
I'm a Participant Level 3

Wifi Calling

Have a new lg g5 that i just purchased from costco, specifically for the wifi calling. Seems, sometimes it is enabled, and sometimes not? Bought this phone specifically for this feature, as we have a weak cellular connection where we live. When it works, it seems good, but most times it is not connected.

Any help would be appreciated.

 

Thanks

linz

 

Accepted Solution

Re: Wifi Calling

Yes I did get it figured out. I found that if i put it into airplane mode, then just turn on wifi, it connects after about 5-10 seconds. If i leave it without putting in airplane mode, it doesnt connect as long as there is 1 bar cell connection, and that is sometimes iffy.

 

Thanks all for the help

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Message 1 of 23
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I'm a Contributor Level 1 murmur
I'm a Contributor Level 1

Re: Wifi calling

This is unfair..Fido store did not have the phone I wanted. So..now my option is to find a carrier who has wifi calling with existing phone?

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Moderator (inactive) FidoThomas
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Re: Wifi calling

Hey @murmur,

 

We don't want to see you leave Sad

 

What model were you looking for?  We can have a look at your options, just let us know and we'll PM you!

 

 



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I'm a Contributor Level 1 murmur
I'm a Contributor Level 1

Re: Wifi calling

I was looking for samsung Note 9 and bought one at Best Buy, as recommended by the Fido store I normally deal with. I didn't realize I couldn't activate wifi calling if I bought my phone elsewhere. I do have a better connection with the new phone if I am close to the wifi, but not everywhere in the condo.

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Moderator
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Re: Wifi calling

Hey @murmur


You had a chance to try to add Wi-FI calling following the instructions here

 

There's that section that says ( How do I enable Wi-Fi Calling on my Samsung device?)

 

Let me know how it goes on your end.

 



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I'm a Contributor Level 1 murmur
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Re: Wifi calling

I did try the instructions and because I bought an unocked phone, it is ineligible according to the link about which devices can use it.

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Moderator
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Re: Wifi calling

@murmur

 

I was in the understanding that this phone you bought from Best Buy was a Fido device.


When it's not a Fido phone, some features might not work.

 

We do appreciate your feedback concerning this and I will make sure to share your situation to the right team.

 



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I'm a Contributor Level 1 murmur
I'm a Contributor Level 1

Re: Wifi calling

Because of the problems I had in not receiving texts and voice cutting out / calls going straight to voicemail, I did not want to be locked into a Fido phone. I wanted to make sure it worked first. The agent in the Fido store agreed with me.

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Re: Wifi calling

Thanks for your feedback @murmur

 

We appreciate you taking the time to provide us with these updates. To clarify however, you can purchase a device from Fido and benefit from a 15 days satisfation guarantee to make sure the phone suits your needs.

 

You can check out more details on this here.

 

 



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I'm a Contributor Level 1 cjjohnst
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Re: Wifi Calling

The WHOLE point of airplane mode is that it DISCONNECTS you from wifi . How did you connect to wifi on AIRPLANE mode?

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Re: Wifi Calling

@cjjohnst when you enable airplane mode you just have to enable WiFi manually and it will turn on just the WiFi so you can use your phone on WiFi.



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