I was charged wrongly a couple of times in last few months. The Fido system thought I made some calls from outside Canada but indeed I did not leave Canada at all.
The culprit is (VPN + Wifi Call). Due to some reason, I have to use VPN to connect back to my home country occasionally. Wifi-call is enabled on my iPhone. The combination of that likely confuses the Fido system.
Would the technical team of Fido look into this issue? Everything when I saw the wrong bill, I have to spend at least 20min to explain to a Fido specialist so that he/she would reverse the charge for me.
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I wouldn't say it is an issue, using a VPN means you are telling your device you are literally in a different place, that's why it is stated in the WiFi calling details, it is actually working as intended.
@chnam you should look into doing split tunneling so only specific programs get connected through the VPN, you can also contact customer service and put a roaming block on your line then it will not allow service if you connect to a location outside of Canada and it will not roam if you actually leave Canada also.
Welcome to the community!
Sorry to hear you were not aware that using a VPN set to a different Country could result in possible roaming charges. However, it is mentioned on their Wifi-calling information page:
~taken from here.
It is a known issue with all providers offering Wifi-calling. Since the calls were actually made with your VPN set to a Country outside of Canada, I'm not sure whether they will be able to do anything about the charges for those calls.