General Support

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

Payment

I think I had payed my same bill 2 times. Can you refund it

Fido is a Rip Off

For me, coming from USA, I just realized that Canada lives 20 years behind, with outrageous roaming charges and totally rediculous Canado to USA charges... I have a US phone from Virozon that I use everywhere, including Mexico, Canada and Europe... m...

Robo Calls

Hi all,Why do I have to spend an hour to what amounts to wait, wait, wait, and explain, explain...I have two (2) calls on my bill that "APPEAR" to be originated from MY phone to two (2) VERY traceable numbers that can be found (and logged!) on variou...

Major Technical Issues with Phone and Useless Customer Service

My phone is from FIDO and it doesn't work. Some calls go through, some go straight to voicemail for no reason. Half my text messages go through, half pop back with a "could not be sent" message. Then when I tap the button to resend, it sends duplicat...