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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Resolved! REFUND ON BILL PAYMENT

Hi,my Fido Account: 778430553 I left fido on October 24, 2020. I received a bill in the email (on November 14) that told me I have a negative balance of $101.88 but there was no cheque included for a refund or the money was not deposited back into my...

ibrahem80 by I'm a Participant Level 2
  • 999 Views
  • 3 replies
  • 0 likes

My first bill charged full device amount

Hi! I've recently signed for a plan with Fido which would include a device (iPhone XS) which was priced as on clearance, usually $53.54 a month and now for $19.99 a month. I'm still waiting for my phone to arrive in the mail but logging into my accou...

Pedrotw by I'm a Participant Level 2
  • 1797 Views
  • 7 replies
  • 0 likes

Resolved! online chat

Hi. I can't find fido online chat? where is it?

ksl1987 by I'm a Participant Level 1
  • 1236 Views
  • 3 replies
  • 0 likes

Questions about FIDO WINBACK DEPARTMENT

I have been used Fido for more than 15 years with good bill payment and I left fido last year. Today I contacted Fido a CS, and asked him if there is any winback plan for me. He told me that he doesn't have access to that.   How can I get contact wit...

binzhaoagain by I'm a Participant Level 2
  • 807 Views
  • 3 replies
  • 0 likes