OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Fido XTRA contest winners 2023
For a list of 2022 winners, click here.  Fido XTRA's Cocoa Kits Contest (February 23 - March...
Refer a friend and each get one month free!
Save together with the Fido Refer a Friend Program. You’ll both get one month free...
Conversations
How to get your old Community profile back
Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...
Misrepresented cost on call by representative vs actual final cost
I called the customer service and I was offered a device finance and phone plan as part of the customer retention offers. However, later when I received the account change confirmation email, it had a different, higher, price to what I was told on ca...
Resolved! REFUND ON BILL PAYMENT
Hi,my Fido Account: 778430553 I left fido on October 24, 2020. I received a bill in the email (on November 14) that told me I have a negative balance of $101.88 but there was no cheque included for a refund or the money was not deposited back into my...
My first bill charged full device amount
Hi! I've recently signed for a plan with Fido which would include a device (iPhone XS) which was priced as on clearance, usually $53.54 a month and now for $19.99 a month. I'm still waiting for my phone to arrive in the mail but logging into my accou...
Resolved! online chat
Hi. I can't find fido online chat? where is it?
Questions about FIDO WINBACK DEPARTMENT
I have been used Fido for more than 15 years with good bill payment and I left fido last year. Today I contacted Fido a CS, and asked him if there is any winback plan for me. He told me that he doesn't have access to that. How can I get contact wit...
