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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23585 Views
  • 0 replies
  • 8 likes

Resolved! Charged for Voicemail Received on Roaming

Hi, I was outside Canada and got a couple of calls, but never picked up or even declined, I just left them unreachable to go to the voicemail. But then I found that I was charged $40 for these unreachable calls!!. How do they charge for checking the ...

HB88 by I'm a participant level 1
  • 5022 Views
  • 2 replies
  • 1 likes

Something went wrong

Hi, I am trying to setup auto payment on my Fido account. Each and every time I enter the credit card information it gives me an error saying 'something went wrong from our end, please try again later'  I have tried to do it over 5 times. Is there an...

Adding new mobile account to My Account

I had a Fido mobile account and registeted it with an online My Account a few years ago. Later I moved to another provider, and cancelled that mobile account, but still has the online My Account. I just registered for a new Fido mobile account recent...

Van_Le by I'm a participant level 1
  • 611 Views
  • 1 replies
  • 0 likes

Thanks Christopher, you are awesome

Hi , my name is Samira it's been almond 21 years that I'm with Fido I would like to share an awesome experience that I had with one of your representative  " Christopher " my story started like this because of my dad cancer and his chemotherapy I had...

Samira1975 by I'm a participant level 2
  • 591 Views
  • 1 replies
  • 3 likes

Finance plan

I'm freaking out, last month I upgraded my phone with a finance 9.99 a month new phone. Now I received my bill and it's over 2000$ the whole new phone value not 9.99$ a month. Is there anyone out there knows what's going on? 

Faez2 by I'm a participant level 3
  • 696 Views
  • 2 replies
  • 0 likes