Wifi Calling worked & stopped working

Reply
I'm a Participant Level 2 andre88224
I'm a Participant Level 2

Wifi Calling worked & stopped working

Hi,

 

I am using an ulocked iphone. I just swithched to Fido yesterday from Rogers, and I gave my IMEI to the rep. I successflly activated Wifi Calling, and it worked for a couple of hours. Then it was turned off some how, and when I tried to turn it back on, it says to allow this account use wifi calling, please contact Fido.

 

I chated with support, she helped me reset my network setting on her end, and I did on my iphone too. Right now, it pops up a websit, similar layout as the one that let you fill out the first time when you try to active it. But it says unable to process your request.

 

Anyone can help please?

 

 

 

Accepted Solution

Re: Wifi Calling worked & stopped working

Hi there @andre88224

 

Thanks for reaching out!

 

We actually have an interesting article about "Enabling Wi-Fi Calling" on or Fido Community, I would invite you to check out the details HERE 

 

As noted on this article, your compatible device must have been purchased from Fido. If you have a non-Fido device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly!

 

If you're using an Unlocked non-Fido device, that may be the reason for the difficutlies you're experiencing. 

 

I hope this helped in some way 😃 

 

 

View solution in context
Flag this to a Moderator
Message 1 of 55
10,467 Views
Former Moderator FidoCatherine
Former Moderator
Solution

Re: Wifi Calling worked & stopped working

Hi there @andre88224

 

Thanks for reaching out!

 

We actually have an interesting article about "Enabling Wi-Fi Calling" on or Fido Community, I would invite you to check out the details HERE 

 

As noted on this article, your compatible device must have been purchased from Fido. If you have a non-Fido device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly!

 

If you're using an Unlocked non-Fido device, that may be the reason for the difficutlies you're experiencing. 

 

I hope this helped in some way 😃 

 

 



Flag this to a Moderator
Message 2 of 55
5,086 Views
I'm a Participant Level 2 andre88224
I'm a Participant Level 2

Re: Wifi Calling worked & stopped working

Hi Catherine,

 

Thanks for your reply. I have read the article about only Fido contract phone can use this service.

 

 

I am curious why it was ok for a couple of hours after I activited it, and I even got an email says I successfully opened wifi calling. Then it seemed locked, I gave Fido correct IMEI, and it did work for a while. 

 

So I don't believe the whole only Fido phone can use wifi calling explaination. And lots of people have the same situation like me.

 

Thanks

Flag this to a Moderator
Message 3 of 55
5,080 Views
Former Moderator FidoCatherine
Former Moderator

Re: Wifi Calling worked & stopped working

If you have a non-Fido device and no conflicting services, Wi-Fi Calling may work, but we can’t assure that the feature will work properly on your device. 

 

You can also read-up on this, directly on Fido.ca here, on our Wi-Fi Calling page.

 

Look under the section: "Do I need a specific device or plan to use Wi-Fi Calling?" 

 

All of the information can be found here 😃

 

 



Flag this to a Moderator
Message 4 of 55
5,074 Views
I'm a Participant Level 3 VirgilBoy
I'm a Participant Level 3

Re: Wifi Calling worked & stopped working

This situation seems to be very hard to believe. I have an unlocked iPhone 6 and switched to Fido from Rogers a number of months ago.

 

Prior to the switch, Wi-Fi calling worked perfectly with Rogers, and with T-Mobile when I spent two winters in Florida.

 

Just what is so "special" about the Fido version of Wi-Fi calling?

Flag this to a Moderator
Message 5 of 55
5,006 Views
Former Moderator FidoMaria
Former Moderator

Re: Wifi Calling worked & stopped working

Hi @VirgilBoy!

 

It should work on your phone. What happens when you try to set it up?



Flag this to a Moderator
Message 6 of 55
5,001 Views
I'm a Participant Level 3 VirgilBoy
I'm a Participant Level 3

Re: Wifi Calling worked & stopped working

Hi Maria

 

Well...yes..my sentiments exactly. The response when you try to turn it on is "to allow this account use wifi calling, please contact Fido" I have worked with tech support a few times since switching to Fido. 

 

Obviously they were unable to get it to work. Since Rogers and Fido are the same company, I can't see why the 2 divisions are not using the same protocols.

 

I have read numerous reports of iPhone users who purchased their iPhone from Apple, unlocked, are unable to get Wi-Fi calling from Fido.

 

Maybe I need to call back and move my complaint to manager level.

Flag this to a Moderator
Message 7 of 55
4,999 Views
Former Moderator FidoMaria
Former Moderator

Re: Wifi Calling worked & stopped working

@VirgilBoy I don't think that will be necessary. Wink

 

I'll send you a PM!



Flag this to a Moderator
Message 8 of 55
4,997 Views
I'm a Participant Level 2 supportlan
I'm a Participant Level 2

Re: Wifi Calling worked & stopped working

Hi

I've exactly the same issue. Even if the ticket is still opened at Fido Technical service, no one is able to solve that issue.
It was working from my previous provider.

What did you do to make it working if it works?

Thanks

Flag this to a Moderator
Message 9 of 55
4,922 Views
Moderator (inactive) FidoRanya
Moderator (inactive)

Re: Wifi Calling worked & stopped working

Hey @supportlan ,

 

Are you using a Fido phone? 



Flag this to a Moderator
Message 10 of 55
4,910 Views
I'm a Participant Level 2 supportlan
I'm a Participant Level 2

Re: Wifi Calling worked & stopped working

Hi

Not a Fido phone but an unlocked iphone 7 Plus from Apple

Flag this to a Moderator
Message 11 of 55
2,957 Views
Moderator (inactive) FidoRanya
Moderator (inactive)

Re: Wifi Calling worked & stopped working

Thanks @supportlan !

 

PM coming your way . 



Flag this to a Moderator
Message 12 of 55
2,952 Views
I'm a Participant Level 1 njh
I'm a Participant Level 1

Re: Wifi Calling worked & stopped working

I've been with Fido from the very beginning and there were some very tough times when it looked like Fido wasn't going to make it plus cell service dropout was an issue. But, I hung in there. 

 

I have bought all my phones through Fido but I decided to buy an unlocked one this time through the Apple Store for a few reasons. I live in an area where Fido cell service is pretty much useless and I've complained about this for years but nothing has changed. So, when I heard about WiFi callling it was a promising solution and one I, and folks like me, deserve for our loyalty and for having such bad cell service in our area. 

 

Having a technical background I REFUSE to believe that Fido can only support phones bought from Fido. If their techs have a reasonable skill level they can change the code of the backend to allow for unlocked phones, instread of punishing us. Which is really what this is.

 

Fix this Fido, or put a new tower in the White Rock/South Surrey area. And please, do NOT suggest that my issues with cell service are because of my proximity to the border. I say this, because my Fido service is much better when I'm in Blaine. Explain that one. Or, maybe I've hung in long enough and need to consider another cell provider. 

Flag this to a Moderator
Message 13 of 55
2,900 Views
Former Moderator FidoManuel
Former Moderator

Re: Wifi Calling worked & stopped working

Thanks for the feedback @njh! I'll forward it to the team in charge of that feature. 

 

Regarding the network, we're always working on getting our network in more places. I see White Rock is fully covered by our network but you're also close to the boarder.

Can you try to disable the roaming on your phone so it doesn't try to bounce from our network to a US network. 

Also disable LTE to see if that makes a difference in reception. 

 

Keep me updated on the results.



Flag this to a Moderator
Message 14 of 55
2,896 Views
MVP
MVP

Re: Wifi Calling worked & stopped working

Hello Njh,

 

  Welcome to the community!

 

  I cannot comment regarding Wifi-calling because I am not familiar with that service.

 

  Judging by this screen capture, there are not many cellular towers in the area.

WhiteRock.jpg

Taken from here. I cannot vouch for accuracy.

 

  Cellular reception would vary depending on where you are located in relation the cellular towers. In addition to proximity to the cellular towers, there are many factors which can impede those signals from reaching your phone (ie topograpy, buildings, etc). I only mention it because while the closest tower to Blaine is at 8 Ave, there would be relatively less obstruction from a golf course. That could be the reason why you get better reception in Blaine.

 

  Have you enabled roaming? Depending on your plan, you might be able to access Extended Coverage and connect to the other towers as Fido-EXT. While there should be measures in place to prevent US tower roaming in Canada, you might consider trying to connect to Fido-EXT manually. If you have a compatible plan, there are no additional charges for using extended coverage. However, it may not be a solution for your situation. Extended coverage use is only meant on a temporary basis. If you spend more time on Fido-EXT than you do on Fido, then the service might get blocked.

 

  You suggested Fido/Rogers install a new tower in the area. Are there any restrictions regarding the placement of new cellular towers? In the township of Langley, there is the municipal telecommunications tower policy that requires a vote from residents regarding the placement of certain towers. Sometimes it's not as simple as just putting up a new tower...

 

Hope this helps Smiley

 

Cheers



Flag this to a Moderator
Message 15 of 55
2,890 Views