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Our place for general support posts about Fido.
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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23589 Views
  • 0 replies
  • 8 likes

Unethical overcharging - Port Out

I requested fido to add back my international 1000mins addon to my line and was asked if i want to start it immediately and to which i said yes. today i have received a bill of 450 dollars where i was charged for the international minutes, when i cal...

Jaspreet281 by I'm a participant level 1
  • 777 Views
  • 1 replies
  • 0 likes

Charges for texts not made

Community Feedback Zone Constantly getting charges for texts not sent; usually says I sent to the U.S. except I didnt.  It seems to happen whenever I send texts to Australia.  Fido usually resist reversing the charge, insists that I sent them.  The f...

Mef by I'm a participant level 1
  • 653 Views
  • 1 replies
  • 0 likes

Sms message -scam

 looks like this is spam because of the issue last time. Please check if this fido cause im not expecting any credit but only from fido. Thank you

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Milecynth by I'm a participant level 1
  • 819 Views
  • 1 replies
  • 0 likes