Wifi calling on LG G6 not working

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I'm a Contributor Level 1 pbmm
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Wifi calling on LG G6 not working

Hi there,

I have been trying to figure this out myself but I can't get it to work. I am trying to setup wifi calling on my LG G6. I have set it up before on my LG G4. I did all the registration yet it does not work. I am able to set it up and switch the wifi calling under the phone setting. BUT when testing it in airplane mode while connected to a wifi network, it does not work instead it prompts to turn off the airplane mode.

Any ideas?

 

 

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Re: Wifi calling on LG G6 not working

Did a factory reset again on my phone. Wifi calling seem to be fixed now. Thanks everyone. 

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Re: Wifi calling on LG G6 not working

Hey @pbmm

 

Could you try the onboarding process while connected directly to the Fido network? 

 

As in disabling Airplane mode and the Wi-Fi and trying again? Let me know if you notice a difference! Smiley 

 

 



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I'm a Contributor Level 1 pbmm
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Re: Wifi calling on LG G6 not working

That's how I did it all the time. Tried it again but still doesn't work.
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Re: Wifi calling on LG G6 not working

Were you able to use it in Airplane Mode with your LG G4m, @pbmm?

 

 



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I'm a Contributor Level 1 pbmm
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Re: Wifi calling on LG G6 not working

Yes. I also can't see the wifi calling icon in the notification bar unlike the G4.
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Re: Wifi calling on LG G6 not working

Hmm, do you still have the G4. Can you try if it works in G4?

 

Anyone else in the Community with an LG G6 who can help OP?

 

Let us know!



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I'm a Contributor Level 1 pbmm
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Solution

Re: Wifi calling on LG G6 not working

Did a factory reset again on my phone. Wifi calling seem to be fixed now. Thanks everyone. 

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Re: Wifi calling on LG G6 not working

Glad to hear it's up and running! Smiley 



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I'm a Participant Level 3 abitong2
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Re: Wifi calling on LG G6 not working

If i were to do this, you think it would matter i am not within service area?
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Re: Wifi calling on LG G6 not working

Hey @abitong2

 

To set up Wi-Fi calling, you do have to be on the Fido network in order for the registration to the service to go through.

 

Once it's set up, then you can even use the service while travelling! Very_Happy

 

I hope this clears it up, let us know if there's anything else.

 



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Re: Wifi calling on LG G6 not working

Ive tried it to connect while i was in the service area, but when i come to work it doesnt turn on
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Re: Wifi calling on LG G6 not working

@abitong2

 

Any error message on your end when you try to connect to WI-FI calling from work?

 



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Re: Wifi calling on LG G6 not working

No error messages, it jus simply womt turn on.
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Re: Wifi calling on LG G6 not working

Thanks for confirming @abitong2!

 

When setting it up, have you been on the Fido network and on Wi-Fi? It would be required in order for the registration to go through.

 

Also, is the LG G6 you're using purchased from Fido?

 

Let us know Smiley

 

 



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I'm a Participant Level 3 abitong2
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Re: Wifi calling on LG G6 not working

When i set it up, i was in my wifi area and calling zone. My phone is fido, but i bought it from the best buy
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