Suspend a plan

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I'm a Participant Level 2 Zoro7
I'm a Participant Level 2

Suspend a plan

Hi guys 

I want to suspend my plan cause I'm going abroad. How long will be the maximum suspension period & how much per month. Thanks for your time.

Accepted Solution

Re: Suspend a plan

Hello @Zoro7,

 

Welcome to the community!

 

A temporary suspension is offered for a maximum of 12 months and a minimum 2 months. The cost is $7 for each month and you can only do it once in a 12 months period.

Also something to note a temporary suspension can only be added at the beginning of a billing cycle.

 

If you currently have a contract you will not be eligible for a temporary suspension it is only for plans that are on a month to month.

 

*Last updated October 30th, 2019

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I'm a Contributor Level 1 AtomX
I'm a Contributor Level 1

Re: Suspend a plan

Note that this post has been updated. It USED to be $7 / month until June, when it was updated. This post revision is kind of shameful, FIDO... and you know it.

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I'm a Contributor Level 1 AtomX
I'm a Contributor Level 1

Re: Suspend a plan

Note that it was $7 a month up until June 2019. This was increased by FIDO and subsequently, the post was "updated" to reflect the new price. Just in case you thought it was ALWAYS $30 / month... it wasn't.

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Message 22 of 27
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Moderator
Moderator

Re: Suspend a plan

Hey @AtomX

 

We actually updated the post when the cost of the suspension changed so that the information would remain accurate.



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Message 23 of 27
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I'm a Contributor Level 1 AtomX
I'm a Contributor Level 1

Re: Suspend a plan

Hi Nick. I currently have a 2-month temporary suspension on an account priced at $7/month ( it was initiated in May 2019 before the June price increase). Can I extend that for another month at the $7/month rate? 

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Message 24 of 27
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Moderator
Moderator

Re: Suspend a plan

Hey @AtomX,

 

It's definitely possible to have the suspension extended, however, the new price will apply since the $7 option is no longer available.

 

If you'd like to go ahead with it, we can send you a PM on the Community or you can reach out here.

 

Let us know!



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I'm a Participant Level 1 samsam
I'm a Participant Level 1

Re: Suspend a plan

Please send me a private message to suspend my plan

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Message 26 of 27
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Moderator
Moderator

Re: Suspend a plan

Hey @samsam

 

We'll be sending you a PM soon!  



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