Suspend a plan

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I'm a Participant Level 2 Zoro7
I'm a Participant Level 2

Suspend a plan

Hi guys 

I want to suspend my plan cause I'm going abroad. How long will be the maximum suspension period & how much per month. Thanks for your time.

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Re: Suspend a plan

Hello @Zoro7,

 

Welcome to the community!

 

A temporary suspension is offered for a maximum of 12 months and a minimum 2 months. The cost is $7 for each month and you can only do it once in a 12 months period.

Also something to note a temporary suspension can only be added at the beginning of a billing cycle.

 

If you currently have a contract you will not be eligible for a temporary suspension it is only for plans that are on a month to month.

 

*Last updated October 30th, 2019

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Re: Suspend a plan

Hey @didi22,

 

Absolutely! You would need to break your contract and pay off the phone before we can apply the suspension on your account for $30 per billing cycle. You will also need to go on pre-authorized payments or pay your account in advance to cover the suspension fees during your time away.

 

The suspension is offered for a minimum of two months and a maximum of 12 months. Keep also in mind that the suspension and monthly suspension fee will start as of the last day of your next billing cycle.

 

 

*Last updated June 28th, 2019.

 

 



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I'm a Participant Level 1 adrianaazadian
I'm a Participant Level 1

Re: Suspend a plan

I want to freeze my number for two months starting today until the end of august, how can i do that?

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Re: Suspend a plan

Hey @adrianaazadian!

 

I've moved your post here as it deals with the same topic.

 

You can suspend your service for $30 per month for 2-12 months as of the next cycle. To do so please contact us or let us know and we'll PM you here.

 

 



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I'm a Participant Level 1 quan53
I'm a Participant Level 1

Re: Suspend a plan

Hi! Im visiting outside Canada, therefore, i would like to freeze my account for 2 months. How can i do it online ? my new cycling is on 27th. 

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Re: Suspend a plan

Hey @quan53!

 

I've moved your post here as you can find all the details! 

 

We can suspend it as of the 27th of July for 2 months Smiley The cost is $30 per month, to get it done please contact us. If you prefer, we can also PM you here on the Community, just let us know.

 

 



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I'm a Participant Level 1 salmondream
I'm a Participant Level 1

temporary service interruption

I am not in Canada from August 7th to September 4th. I will be in Korea for a month. So could it stop 'fido' for almost a month? Let me use it again on September 5th.

 

 

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I'm a Participant Level 2 Eulina
I'm a Participant Level 2

Suspend 2 mobile lines under one account

Hi guys,

 

I'm wondering if there's a way that allow me to suspend my phone plans (which contains 2 mobile lines), as I'm going abroad for 2 months. I already know that the suspension can also be added at the beginning of the billing cycle, however, my start date of billing cycle is pretty close to the end of a month, do I really have to pay for the rest of the unused month? 

Plus, when I come back to Canada, when and how can I resume my phone plan?

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Moderator (inactive) FidoFaiza
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Re: temporary service interruption

Hi @salmondream

 

Welcome to Community Smiley

 

I moved your post to this thread as it deals with the same topic. 

 

I hope it helps.



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Former Moderator FidoDolby
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Re: Suspend 2 mobile lines under one account

Hey @Eulina, thank you for reaching out to us about your situation! 

I've moved your post here as this thread deals with temporary suspension.

We can suspend at $30 per month however it has to start as of the new cycle. Any fees before it starts would still apply. You also need to make sure to not be on an agreement to apply a temporary suspension.

 

If you have any further questions for your account specifically, you can send us a private message or contact us through our other channels here: https://www.fido.ca/consumer/contact-us 

 

 



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I'm a Participant Level 2 Eulina
I'm a Participant Level 2

Re: Suspend 2 mobile lines under one account

Thanks a lot for for your information Dolby!

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