Suspend a plan

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I'm a Participant Level 2 Zoro7
I'm a Participant Level 2

Suspend a plan

Hi guys 

I want to suspend my plan cause I'm going abroad. How long will be the maximum suspension period & how much per month. Thanks for your time.

Accepted Solution

Re: Suspend a plan

Hello @Zoro7,

 

Welcome to the community!

 

A temporary suspension is offered for a maximum of 12 months and a minimum 2 months. The cost is $7 for each month and you can only do it once in a 12 months period.

Also something to note a temporary suspension can only be added at the beginning of a billing cycle.

 

If you currently have a contract you will not be eligible for a temporary suspension it is only for plans that are on a month to month.

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I'm a Legend Level 1
I'm a Legend Level 1
Solution

Re: Suspend a plan

Hello @Zoro7,

 

Welcome to the community!

 

A temporary suspension is offered for a maximum of 12 months and a minimum 2 months. The cost is $7 for each month and you can only do it once in a 12 months period.

Also something to note a temporary suspension can only be added at the beginning of a billing cycle.

 

If you currently have a contract you will not be eligible for a temporary suspension it is only for plans that are on a month to month.

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I'm a Participant Level 2 Zoro7
I'm a Participant Level 2

Re: Suspend a plan

Thank you very much for your support. It was most helpful and much appreciated. 

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Former Moderator FidoChristina
Former Moderator

Re: Suspend a plan

Thanks so much @KAPABLE-K Smiley

 

I just wanted to quickly clarify that the suspension is technically added on the last day of the current billing cycle. Just a minor technicality Smiley

 

Cheers everyone!



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I'm a Participant Level 1 sergewong
I'm a Participant Level 1

Re: Suspend a plan

ok how do we do it?

 

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Moderator
Moderator

Re: Suspend a plan

Hey @sergewong

 

You would need to contact us through any of these channels.

 

We can also send you a private message here. Let us know what you prefer.

 



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