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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 24016 Views
  • 0 replies
  • 8 likes

Resolved! Getting texts while roaming (with definitely zero charges)

I'm going on an international trip for about 3 weeks, and due to the length of time I'll be getting a local SIM there. However, I would like to still receive my Canadian texts only, since that's my 2FA for banking apps and other things. I would like ...

teleute by I'm a contributor level 1
  • 11803 Views
  • 11 replies
  • 0 likes

Fido customer service!

Don't ever trust FIDO!   I called on January 5th and was offerred a Google Pixel 6A phone for $5/month and a plan of $50/month.  I called back again on January 7th and was offerred the same phone but this time they sweetened the offer by giving me a ...

fido7861 by I'm a participant level 2
  • 1703 Views
  • 4 replies
  • 0 likes

Resolved! Horrible service leaving fido

I opened an account for my son did everything on line not to pay the $45 charge. When I went to the fido store to pick up the sim card as I was instructed to do. The manager came out and asked me if they could set up my account.. I said sure as long ...

Andreia1 by I'm a participant level 2
  • 3355 Views
  • 6 replies
  • 0 likes

Poor customer service.. wasted 30 min No single voice.

I want to complain about my parcel. I reached out to customer service 3 times, as my parcel stuck in a small town because of address correction, I called and had a lady representative, we had a discussion about it in 5 min, then she left for some rea...

Bhautesh by I'm a participant level 2
  • 1542 Views
  • 3 replies
  • 1 likes