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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Updating account while outside Canada

I am out of Canada right now not sure for how long and looking to change my plan from postpaid to prepaid for both my lines is there any way I can get in touch with fido internationally.

Nav43 by I'm a Participant Level 1
  • 307 Views
  • 1 replies
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Resolved! Charged for plan in advance

WHen I decide to get Fido and applied by phone,then I have received simcard on March 11th and not been used yet but on the 16th, 5 days later before I have putting in the sim on my phone, I have been charged for full month fee of $50 dollars. I was t...

AL7789272239 by I'm a Participant Level 2
  • 552 Views
  • 3 replies
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Order fell into the crack

I've placed an order with fido to add a line and device on Mar 7th, 2021. The sales representative told me I could expect to receive the order on March 10th. That did not happen. It's ok, as I understand there might be some delay.  I called fido back...

yourkeeper by I'm a Participant Level 1
  • 248 Views
  • 1 replies
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Government CRB Delayed

<span;>I am a victim of covid and have not been able to work since March of 2020. I was on the CERB program but that ran out around September 2020. Financial hardship kicked in so I had to go on welfare temporarily and did not get enough money to pay...

Sadman58 by I'm a Participant Level 2
  • 610 Views
  • 4 replies
  • 0 likes

Is there no loyalty?

I have been a customer with Fido for almost 15 years. Due to this I have been considered a loyalty customer and believed to be treated very well by the company until this point. Considering the hard times were all facing during this pandemic, I expec...

Jess6050 by I'm a Participant Level 1
  • 255 Views
  • 1 replies
  • 0 likes