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Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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FidoStephen by Community Manager (Retired)
  • 23669 Views
  • 0 replies
  • 8 likes

Spin contests

The spin contests on the Fido perks are a complete joke.  I've been playing them every day for a year and it ALWAYS lands on the dog and then shifts back to the blanks space.  Total waste of time.

Urgent help with roaming in U.S.

I'm in the States now but roaming doesn't pick up any local network. Called tech for ten times and no answer. Tried every possible solution mentioned here and nothing worked. Fido confirmed I have data. This is extremely frustrating as I need to make...

Jen33 by I'm a participant level 1
  • 345 Views
  • 2 replies
  • 0 likes

Ombudsman

I've been trying to get in contact with ANYONE who can help me resolve an issue and have just been redirected around with NO help. I'm trying to get in contact with an ombudsman or someone to escalate this issue and file a formal complaint. I 've bee...

aarinsmith by I'm a participant level 2
  • 3054 Views
  • 10 replies
  • 0 likes

No Customer Service - Frustrated

Hi there,I wanted to update my data plan today and get a better deal as I've been with Fido for years.  I tried online on my account, but each time I chose a plan, and added to cart, a pop up window would come up with the option to accept the plan, a...

GKL by I'm a contributor level 2
  • 415 Views
  • 1 replies
  • 1 likes