Hey i was unable to view my bills under My Account under Fido.ca. It's saying that im not the primary account holder however, i have always been the only user of this account. Please help!
Solved! Go to Solution.
If you log in with your e-mail, and cannot view the bills, then this is because when you registered your e-mail, it was set up as a subscriber and not the account holder. To fix this, if you have a different e-mail, you can visit Fido.ca and register again. Make sure to choose that you're the account holder!
If you do not have a different e-mail, please contact us so we can resolve this or let us know and we'll PM you here!
Alternatively, if you log in with your phone number - please create a new login by visiting Fido.ca and registering with your e-mail.
I've moved your post here as this thread deals with the exact same topic. It seems your account was not set up with account holder access so we'll have to change that.
Since doing so involves deleting the existing Fido.ca profile it's best if you contact us through another channel so we can get this done. If you send us a message on Facebook or Twitter we can get it done for you asap!
We hope to see you there!
when i click on view bill it show for privacy reason we can not show you bill contact accounts primary holder. i am primary holder of the account. how can i verify my identity or do something to access my bill
I have moved your post to this thread since it has the answers you're looking for.
You can refer to the solution above for info on how to correct this!
I can't view my billing details, because it says I'm not a primary account holder. However, I'm actually the "holder" of this account.
How can I change it?
I tried registering a new account, but it says the phone account is already registered.
Hey @ray6080 ,
Welcome to the Community!
I moved your post here as this thread is about the same topic. You can refer to the solution above for this situation
Let us know if anything!
I did try the solution above registering with another email.
However, as I said in my post, it didn't work.
It says "Sorry, this account is already linked to another email address. " when I registered.
So can you show me a workable solution?
This is so frustrating. After so many related posts, I can't believe you haven't made any changes to this mechanism.
Thank you for confirming all this. The main reason why this is happening is because the "Account Holder" option was not selected when the online account was first created with your email address.
In this case, the other alternative would be to contact us directly through one of our channels here. We'll dissociate your email to the "user" account so you can register again as the account holder. We can also send you a PM on here for that if you prefer.
Let us know
I’m unable to view my bills under My Account under Fido.ca. It's saying that im not the primary account holder however, i have always been the only user of this account. Please give me a hint on what’s going On thank you
I moved your post to this thread as it does deal with the same topic and you'll find the answer in the solution above!
The reason you cannot see your bills is the way your online account is set up; you're still the actual account holder though
We'll get that fixed. I'm sending you a PM right away!
See you there
I am trying to view a bill however it says "For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder." I can guarantee that I am the primary account holder. Help please?
Are you logging in to Fido.ca with your e-mail or phone number?
If it's with your number, please head over to Fido.ca and register as an account holder, your e-mail be used to log in going forward
If you already use e-mail login, there are 2 options. You can create a new login as an account holder with a different e-mail, or we can send you a PM to cancel the remove the current profile so you can register again as an account holder!
Let us know what you prefer to do!