Hey i was unable to view my bills under My Account under Fido.ca. It's saying that im not the primary account holder however, i have always been the only user of this account. Please help!
Solved! Go to Solution.
If you log in with your e-mail, and cannot view the bills, then this is because when you registered your e-mail, it was set up as a subscriber and not the account holder. To fix this, if you have a different e-mail, you can visit Fido.ca and register again. Make sure to choose that you're the account holder!
If you do not have a different e-mail, please contact us so we can resolve this or let us know and we'll PM you here!
Alternatively, if you log in with your phone number - please create a new login by visiting Fido.ca and registering with your e-mail.
I have the same problem(I can't see my bill detail). I registerd a month ago but mybe didn't describe myself as account holder.
Now I log in with my own E-mail and phone number but I can not see. The message is this
"For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder."
Please help me!
If you're the account holder, you'll have to register for an account with your e-mail by visiting Fido.ca and clicking on "Register now". Once registered, you need to connect it as the account holder
Let us know if it works!
I had same problem.
when i log in with my e-mail address, i also cannot view my bill details.
they keep to say that "For privacy resons, billing details are only available to the primary account holder. If you would like to view billing details please contact this account's primary account holder"
how can i do it?
If you had previously logged into the app/Fido.ca with your phone number you may have to call Fido, have the phone number and email disassociated from the account and then register with the email again. The email you make your Fido.ca account with has to be the same email we have on your account, as does the name, address and date of birth. Once all of this is confirmed when you register with the email be sure you select "account holder" and not "subscriber".
Hope this helps