Primary account holder

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I'm a Participant Level 1
I'm a Participant Level 1

Primary account holder

Hey i was unable to view my bills under My Account under Fido.ca. It's saying that im not the primary account holder however, i have always been the only user of this account. Please help!

 

 

Accepted Solution

Re: Primary account holder

Hey @rkdalstn43!

 

If you log in with your e-mail, and cannot view the bills, then this is because when you registered your e-mail, it was set up as a subscriber and not the account holder. To fix this, if you have a different e-mail, you can visit Fido.ca and register again. Make sure to choose that you're the account holder! 

 

If you do not have a different e-mail, please contact us so we can resolve this or let us know and we'll PM you here!  Smiley

 

Alternatively, if you log in with your phone number - please create a new login by visiting Fido.ca and registering with your e-mail. 



 

 

 

 

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Re: Primary account holder

Hey @coolkevinvancou

 

Welcome to the Community Smiley 

 

Are you registered with your email or mobile number as your user name? 



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Re: Primary account holder

Hey @coolkevinvancou

 

Were you able to figure things out?

 

Keep us posted!



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Re: Primary account holder

Hi , I got the same problem , but I'm always the holder of my account , how can I view? my bill 

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Re: Primary account holder

Hi @yutinglee

 

Welcome to the Community!

 

Are you logging in with your email or mobile number?



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Re: Primary account holder

Hey @yutinglee,

 

Were you able to view your bills? Let us know Smiley



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Re: Primary account holder

I got same problem too. Don't know how to do it.

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Re: Primary account holder

Hi @Matilda

 

Welcome to the Community! 

 

Can you please tell us if you're using your email or mobile number to log in? 



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I'm a Participant Level 1
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Re: Primary account holder

I have the same problem(I can't see my bill detail). I registerd a month ago but mybe didn't describe myself as account holder.

Now I log in with my own E-mail and phone number but I can not see. The message is this

"For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder."

 

Please help me!

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Re: Primary account holder

Hey @Rahmansistani ,

 

Welcome to the Community!

 

Do you log in with your email or phone number? You had mentioned both so I just wanted to make sure! 



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