Hey i was unable to view my bills under My Account under Fido.ca. It's saying that im not the primary account holder however, i have always been the only user of this account. Please help!
Solved! Go to Solution.
If you log in with your e-mail, and cannot view the bills, then this is because when you registered your e-mail, it was set up as a subscriber and not the account holder. To fix this, if you have a different e-mail, you can visit Fido.ca and register again. Make sure to choose that you're the account holder!
If you do not have a different e-mail, please contact us so we can resolve this or let us know and we'll PM you here!
Alternatively, if you log in with your phone number - please create a new login by visiting Fido.ca and registering with your e-mail.
I have the same problem(I can't see my bill detail). I registerd a month ago but mybe didn't describe myself as account holder.
Now I log in with my own E-mail and phone number but I can not see. The message is this
"For privacy reasons, billing details are only available to the primary account holder. If you’d like to view billing details please contact this account’s primary account holder."
Please help me!