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Resolved! Service Interruption

UPDATE:  We have been listening to our customers from across the country who have told us how significant the impacts of the outage were for them. We know that we need to earn back their trust, and as a first step, we have increased the value of the ...

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How to get your old Community profile back

Hey Community,   Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your o...

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Collections Letter & Interest

Why am I getting collection letters when I have not received a call back from the president's office. There's no way of contacting them directly from my end. I have twice now heard from your reps that I will get a call and have not received anything....

rajnitomer by I'm a Contributor Level 2
  • 472 Views
  • 4 replies
  • 0 likes

Resolved! Incorrectly charged!

I left Canada earlier this year and suspended my account at that time. However, when I checked my email, I received a notification from Fido saying that my account has been charged nearly $300. I asked the Fido agency to suspend my account for a whol...

Brown371 by I'm a Participant Level 1
  • 292 Views
  • 1 replies
  • 0 likes

Resolved! upgraded my phone

Hello Team, I recently upgraded my phone, but did not get any order email for the new phone nor money was taken from my credit card. When I try to upgrade the phone I get the following message: It looks like you’ve already requested a device upgrade....

Dhavalz by I'm a Participant Level 2
  • 727 Views
  • 5 replies
  • 0 likes