General Support
Our place for general support posts about Fido.
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Conversations

How to get your old Community profile back

Hey Community, Did you switch from using your phone number or Group ID to log in to Fido.ca to using an e-mail address? If so, you were probably asked to re-register to the Community, too. We figure that you may not be too happy about losing your old...

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Thanks

I know its been a difficult day for your tech team trying to get things up and going once again. Thanks for your hard work and for getting the network online.

Daase by I'm a Participant Level 1
  • 125 Views
  • 0 replies
  • 2 likes

How to cancel the charges? How to talk to a supervisor

I cancelled the Fido wireless service since last October, but my bank account was still charged monthly. so I called 6 times almost monthly to find out why I was charged. The agents who answered the call were not polite. they asked me questions, acco...

MeiFan2021 by I'm a Participant Level 1
  • 125 Views
  • 0 replies
  • 0 likes

Outage updates please

This national outage requires increased communication. Planned updates every 2 hours maybe? Let us know whats going on if its not resolved yet. Tell us when you will update next. Challenge to upgrade on transparancy...

beekind by I'm a Participant Level 2
  • 279 Views
  • 1 replies
  • 0 likes